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User cannot see all his contacts list

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One of remote user cannot see full list of contacts he owns.

The single view he can see is only of 2 contacts (from ~270 contacts), nothing more.

Capture goldmine 1.PNG

And even these contacts are nothing to do with him. Or his ownership.

If I click on "Company" to search for a certain Company, search result gives a big 0 (zero).

Capture goldmine 2.PNG

This behavior is only on his remote Goldmine app installation.

I have tried to replicate in other remote installation and it works fine. All contacts can be seen. So is not database related but only local application configuration.

Question: where is the hack? What has he setup by accident and now we do not know how to revert?


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