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Windows 10 1703&1709 unbarably slow remote control using LANDesk Remote Control

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LANDesk Management Console 9.6 SP3 running on Windows Server 2008R2.

 

We consistently have to fallback to other remote control methods to help users remotely on our team.  There seems to be no rhyme or reason this occurs.  The response time from a click can take up to 30seconds, I've seen it!

 

We have ran the remote control from various machines around the network, even from the main landesk server and the problem still exists.

 

This happens on hundreds of newly installed Windows 10 Enterprise 64bit machines.  This can happen on machines that are on the same subnet as the current remote management console as well.  We have removed the posibility that this is network related.  The computers in question are all gigabit connected, SSD/i7 desktops that perform excellently locally.

 

One noticable nuance is that this problem often occurs on computers that have graphics cards installed.  Nvidia or AMD seems to make no difference.

 

Has anyone else noticed these issues?


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