How to open the ISM app on IOS by hyperlink from e-mail notification

I'm working with a case that is necessary to open the ISM App directelly by hyperlink recieved by e-mail notification.

That needs is because our user can use the ISM only by VPN.

The ideia is that when our user open an e-mail notification from ISM can use the hyperlink from system to interact with their tickets, but the information security allow access by smartphone only by app, so when our user click on hyperlink we need to know if is possible to include some command on html code to start the ISM app automaticly, because our system can start the VPN connection automaticaly behind of ISM app.

Incident# 11344 has been resolved:

Thanks,