Does anyone know if its possible to achieve the following with inbound email on ServiceDesk 7.4...?
Take the subject attribute of the email and split it into 2 parts
Part 1 would be a reference number contained in () that would be mapped to an external reference attribute
Part 2 would be some text relevant to the incident that would be mapped to the incident summary attribute
At the moment the only workaround I can see is to map the subject attribute to both attributes on the incident window
Thanks