For anyone that does not follow the ER's I highly suggest visiting http://community.landesk.com/support/community/enhancementrequests/itservicemgmt and select "Follow this Space". ERs push the direction of LANDesk development giving you some say on new features. Your vote is your voice on future development. I recommend voting on anything below that is important to you and spend some time trolling the features for things you agree with and vote. All it takes is some time and a mouse click, really easy.
I don't think it is any secret that LANDesk wants Service Desk to move away from the console and use just WebAccess. I have no problem with that as long as WebAccess can do everything that the console does. In short, it doesn't. I have posted several ER's to get that fixed but don't see any on the roadmap yet. I think part of the issue is that most of our items don't have many votes. So to help that out I looked through several hundred posts picking out anything that looked like it was a console feature that wasn't in WebAccess. You will see that list below, please vote.
Enable tooltips for Webaccess
http://community.landesk.com/support/ideas/3173
Finish WebAccess Dashboard - BarCharts
http://community.landesk.com/support/ideas/3161
Finish WebAccess Dashboard - Guage
http://community.landesk.com/support/ideas/3160
Finish WebAccess Dashboard - Colors
http://community.landesk.com/support/ideas/3159
Ability to adjust or configure the query tab width to dynamic
http://community.landesk.com/support/ideas/3154
Please make Tree Node Attribute configurable in Web Desk as in Console
http://community.landesk.com/support/ideas/3147
Single vs Double Click
http://community.landesk.com/support/ideas/3141
Include a banner Header in Self Service
http://community.landesk.com/support/ideas/2065
Ability to rename the column heading/attribute on webdesk
http://community.landesk.com/support/ideas/3088
Improve Web desk calendar
http://community.landesk.com/support/ideas/3087
Mobile Web Access prompted queries
http://community.landesk.com/support/ideas/3076
Ability to see and update the query running in a gadget
http://community.landesk.com/support/ideas/3062
Button text in webdesk
http://community.landesk.com/support/ideas/3046
Web Access: open query and search results in new window
http://community.landesk.com/support/ideas/3038
Scrolling through collections in Web Access
http://community.landesk.com/support/ideas/3037
Possibility to rename Web Desk buttons
http://community.landesk.com/support/ideas/3034
Option to display times in 12 hour clock in webaccess (time in US format)
http://community.landesk.com/support/ideas/3022
The ability to choose to display short dates on a form in Webaccess