Hop Topic type open and close (windowless) process

Hi,

As part of our new system design, our process consultant wants us to be able to record one-click actions to log simple repettive calls (e.g. a typical 5-bar gate type system).

I though this would be easy but am having a few issues (until our new Dev system is up I can't do much more than tinker

at weekends).

The idea is that someone can click on a process link which will then open and close the process using a generic customer account and without opening amy windows  (probably using templates).

Has anyone tried this?  Or does anyone have any ideas?

Thanks.