Your view of a WebDesk behaviour

Hi guys,

Short question to everyone:

If an Incident will be created by the inbound mail engine and some mandatory fields (e.g. category etc.) are not filled out and an Analyst will go into Console,

opens the Incident, fills out the mandatory fields and will click on the next available action (e.g. "Classify") the Incident will be (automatically) saved and goes into the next status.

If you trying to do the same in WebDesk, a pop up message will warn you that all changes will be lost without saving.

So you have to save the Incident first and then you can perform the next action.

Is this a missing feature/ER for you or a defect in WebDesk for you?!

Thanks

Marcello