I'm running SD2017.1. I'm trying to understand the notification process more fully.
Incident Management->Note has:
- Notify Assignee
- Notify Originator
- Notify Customer
- Notify Supplier
Incident Management->Reminder has:
- Notify Assignee
- Notify Originator
- Notify Customer
- Notify Supplier
Change Management->Reminder has:
- Notify Assignee
- Notify Originator
- Notify Customer
- Notify Supplier
These are all boolean objects to check to send out notifications. How do I determine what user is getting the notification from what attribute? Can I create a new boolean attribute to use? What if I have a new classification of a user, say an "Implementor" - how do I create a boolean attribute on a Note or Reminder window to send to this new user class?
