Environment: Service Desk 2016.3
I'm trying to create a simple server decommission process that will create one child request as well as several tasks for the various groups needed to complete our server decommission process.
Everything is working well up to this point other than the child request that gets created is a Firewall Removal Request and it has a step in the process to submit the ticket prior to approval. We are trying to make this server decommission process as automatic as possible once created. Ideally we would want the created child ticket to pull parent details into the case and submit itself. Is there an easy way to do this systematically?
Thanks in advanced for any assistance