Hello all,
one of our Customers moved to LANDesk from Assyst a few weeks ago.
A lot of data was transferred (via SQL scripts) into LANDesk a few days before 'Go Live'.
Their Change process is intended to automatically move the Change's status from IN PROGRESS to COMPLETE when all tasks are completed.
There is a precondition that checks if all tasks are complete before moving the status but it appears that certain records (which see to be 'older' records from the legacy application) are still stuck at the previous status and have not moved on.
Does anyone have any idea why this would happen and whether there is a known workaround without having to provide a manual MOVE ON action for the analysts?
I have attached a screenshot of the process.
Many thanks in advance,
Keiron.