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Master Incident resolved - copy status, resolution does not work

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I am just testing the master Incident feature.

 

Version: 2017.2 on premise

Role: Administrator

 

 

Problem

linked incidents to a master incident dont get the same resolution or status like excplained here

Working with Master Incidents

"... For example, when you enter resolution details and set a master incident to resolved, all of the linked incidents are also set to resolved and the system adds the same resolution details to each of the linked incidents."

 

 

I activted the master incident by setting the global constant.

then I created an incident with impact high

acitivated the two option boxes for Master Incident and update related incident

save

in tab related items I linked another incident with the same service

save

changed status to resolved and added resolution and cause code

save

no changes in the linked incident


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