If it possible to make a field read only in Self Service when it's in a...
Our request is going from "Open" -> "Submitted" -> "Implementing" I would like to let the self service user to edit the Request in "Open" and "Submitted" but readonly in "Implementing" whilst...
View ArticleAND/OR logical operand in Process Pre-Condition
I would like to show an action only to the "Raise User" or "Requested By" of the request created. However in the precondition i am fail to use the "Current User" macro in the calculation. And if I...
View ArticleLD Services Desk on Windows 7 (64bit) running SD 32bit application
I am trying to install LD Service Desk 7.3.0 onto one of our laptops, running Windows 7 (64bit). We are getting the following message when trying to launch application. We installed it using our...
View ArticleLDMS Antivirus on Apple Imac's
Does anyone know or point me in the right direction on antivirus for Apple products? We currently have Landesk 9.0.3.1 and going to upgrade to 9.5 soon. We are currently using intego virus barrier as...
View ArticleApproval via Email for Tasks
Is it possible to associate or have an approval/rejection via email for a task? I have it set up for normal processes like Incident and Request, but could you do it for somethink like an ECab task? I...
View ArticleArchive to asset control
Hi all i just need a little help.. From my understanding, if i right click on a computer and archive to asset control, this removes the landesk node licence for that computer and archives it to asset...
View ArticleFilevault detection
Is there anyway LANDesk can detect if a Mac user is using FileVault?Thanks! - Kurt
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Locating Templates to Query
Hi, We used the template designer to create quite a few templates for incident and request, so many so, that we actually would like to build a query to enable a search function for our analysts....
View ArticleDifferent defualt value for Self Service / Console
Is it possible for define different default value for Self Service and Coonsole user respectively? I have a very simple requirement here: 1. If a request is created on self service portal, the...
View ArticleConsole Initialization Console win 32 and core server console
HI I have problem to connect to core server frome a win 32 console and in the console server to. the log record is the following: Console Initialization Error:...
View ArticleHII and driver selection
I have a driver repository setup and since we use many idfferent models of computers I have a various subdirectories setup for the different models. If I try to image an older model it seems that...
View ArticleXP HII Imaging Question
Using LD9 SP3 I am trying to make a XP SP3 syspreped HII image. Do I put the XP drivers in the drivers database where I have my Windows 7 drivers? Also do I delete the mass storage section in the...
View ArticleNotifying customers through notes - text/html config.
Hello, It was brought to my attention by our helpdesk that when notifying customers through an incident with a note, the email the customer receives is not displaying the text as they place it into the...
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Change Management Reporting
We have to pull the entire change information for audit on a regular basis. We are now using LANDesk for all of our changes. When you have each individual window up you can print that part of the...
View ArticleHas anyone experiencing a problem with Intel 82579LM NIC
Hi, I got an error "The operation failed as no adaptor is in the state permissible for this operation" "IP address 127.0.0.1 waiting for IP address...." when provisioning with a HP 8200Elite SFF...
View Articlec and database with patch manager
I have some concerns on what problems I may encounter if I use LANDesk to patch the core server and database. Logically I think it should be the same as patching any other server but I was wondering if...
View ArticlePlease share your experience with 9.5 if you have migrated.
Please share your experience with 9.5 if you have migrated. Any issue, any roadblock? Thanks.
View ArticleNew AV installs on servers
We've recently started installing the AV on our internal file servers. We're using 9 SP3 and we've noticed a bit of a slowdown in regards to our backup process. We use arcserve for our backups and have...
View ArticleInterchange 2013 - who's going
Just trying to get a feel of how big/small it is going to be this year. I've already received approval and will be attending.
View ArticleDrive Failure Prediction alert notification
I am setting up serveral alerts and had a question about the "Drive Failure Prediction" alert. I was doing some testing to make sure my email notification is working correctly. My system had a couple...
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