Restore / Undelete System-Location
Hi, wonder if anyone can help me, we have accidentally deleted a location from our reference list within system->location. Now this has happened in our Dev environment and not until we have...
View ArticleScript to clear down test calls
Hi, I believe there used to be a script to clear down test Incidents/changes/requests and problems prior to going live. Had a quick search about the forum but couldn't find anything. Is anyone from...
View ArticleClik here to view.
Importing SHI Data Automatically
Has anyone successfully been able to fully automate importing SHI data into LANDesk using Data Analytics? As seen in the screenshot below it seems to require manually dropping a csv file into a folder...
View Article"Reply All" to a Notification?
For our HR department, I'm sending a notification out with "Notify Originator" and "Notify Assignee" checked, and needing any reply coming from the customer to reach the assignee so they know the...
View ArticleClik here to view.
Unable to edit any process actions in LDSD 7.7.1 for all modules.
Issue: Editing any processes in Process designer and adding text or other fields that will update existing actions will throw the following error on save: Error:Cannot insert the value NULL into...
View ArticleOdd behavior when downloading files for job...client thinks itself is a peer?
check this out. It's an excerpt from a sdclient log when it was downloading some files for a package. 192.168.253.150 is the client that's doing the downloading. It seems it wastes a few minutes per...
View ArticleHow to change when a Hardware Scan runs
Problem - every day at 2:21pm our customer service reps complain that their PC's lock up and their mouse starts moving uncontrollably across the screen. It only lasts for about 5 seconds but it's...
View Article9.5 SP2 Patch 0214 - Remote control permission granting not working.
We just upgraded our test server from 9.5SP1 to SP2 with CP 0214. One of the first things I noticed was when using remote control with permission required, the target device is not receiving the...
View ArticleLosing drivers and partition sizing on OSD deployment
A bit of a newbie in OSD, so I need some input as to my issue with OSD.Are using LDMS 9.5 SP2. Imaging a Dell E7440.My steps have been: On source PC configuring with WIn 7, install apps etc. Start...
View ArticleClik here to view.
Is it possible to modify the End User view of the Service Catalog (disable...
I'm not sure specifically which area to post this - and I've read a few items that are similar in scope but have not seen a definitive asnwer: * We just upgraded to 7.7.1 (from 7.5) release.* Both...
View ArticleRemove LANDesk computer objects
I am working on trying to ensure my LANDesk database stays in sync with my Active Directory computer objects. Currently our process for retiring machines requires the technicians to delete the Active...
View ArticleHTML Remote Control Authentication bug?
LANDesk support is already working on this, I just want to see if anyone else is experiencing this issue. The Issue: Using HTML Remote Control, a domain user that has no rights/roles in LANDesk is...
View ArticleClik here to view.
'Customers' never appear in gateway computer list - Certificate Issue?
Has anyone seen this before? Clients are reporting in via the gateway OK but are unable to be remote controlled because they never appear in the client list. If you run a test using BrokerConfig it is...
View ArticleClik here to view.
Exception in While loop Object reference not set to an instance of an object....
Our application event log is getting flooded (36,913 errors 4/6/14 - 4/8/14) with 2 errors I get 15ish: Exception in While loop Object reference not set to an instance of an object. at...
View ArticleService Desk 7.7.1 Integration
Any documentation at all about working with the Web Services of Service Desk 7.7.1 from the LPM side? There seems to be lots of missing information on both sides.
View ArticleClik here to view.
Identify whether a user is logged onto the PC before taking Remote Control
Hello LanDesk community, where would you like to see a 'Session' status? I'd like to see a status (ie. 'in session', 'idle', 'no ping') on the main search results page - maybe use the 'Health'...
View ArticlePlease Update Sustaining Patch Information 9.5
@LANDesk Staff, TannerMainly because I have not figured out a better way yet, I rely on updates to the "Sustaining Patch Information" KB page via an email subscription to let me know when patches have...
View ArticleService Catalog Items
Is it possible to have the catalog show "Yes" and "No" instead of "True" or "False"? I've set the value at the attribute level to Yes/No but it doesn't change. Also, I have a decimal field on the...
View ArticleClik here to view.
New Agents "Failed to retrieve certificate"
Hello, All of a sudden whenever I try to download a certificate I am receiving a "failed to retrieve certificate" error. We are on 9.5 SP2. This now occurs on all workstations. Before everything...
View ArticleClik here to view.
Changing Local Administrator Password Using LDMS Policies
TLDR:To be able to securely reset a local admin I used a compiled VBscript to execute the change. The script also creates a custom registry for tracking versions using inventory scanner. VBscript to...
View Article