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Returned List is Blank
I have a LANDesk report that lists software installed to a computer, but does not return certain programs (base image items, driver packages, etc.). I added an additional "NOT LIKE" to the query the...
View ArticleDNS Alias in Client Configuration
Has anyone successfully implemented a DNS alias in the client configuration instead of the Core Server Name? We would like to move away from using the Core Server name in the client config to...
View Articledoes landesk agent support network mapped drive file access log?
To whom it may concerns, I want to log all files access from network mapped drive at client. Is it possible any Landesk agent support this? Thanks for your respone.
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"Switch to Self Service" button not appearing in Web Access unless you switch...
Hi I'm sure I've seen this somewhere and it's definitely an issue in IE version 11 but I can't see if it's been logged as a problem anywhere on the community Can anyone shed some light on this please...
View ArticleRelease Tool download
Hello everybody, with the current help content of ALM 6 a release tool is mentioned here:...
View ArticleStatus in Queue
Is there a way to show a user their position in a request queue or incident queue? Ex: Your request for a new domain account is 4 out of 10.So that it will decrease the number of calls to our help desk...
View ArticleDell WYSE
I have a project I am working on and I am trying to get my LANDesk client on to my Dell WYSE terminal. Every time I try to patch it it causes the write filter to fill out and restarts. Has anyone dealt...
View ArticleHow do I configure to make an email notification of a resolved incident optional
May I please ask how do I configure to make an email notification of a resolved incident optional? Thank you so much.Ernesto.
View Article"create request" Incident to Service Request
Hi I would like to use the Create Request action in Incidents to help muddled analysts and users who have logged something wrong and it should be a Service Request So in our Incident Process, I created...
View ArticleMSI install 'Policy made available'
9.5 SP2 Trying to install VOIP software using an MSI package and the client gets stuck in 'Policy made available' status but never moves. I believe it is a problem with the client, not the installer....
View ArticleProblems with OS Provisioning, specifically GetLocalTasks Distrubtion Package
Hi everyone. I'm working on replacing our old MSDT server for OS deployment purposes and have been moderatly successful with some assistance from Landesk reps. I've run into a challange and I'm unable...
View ArticleHow would one use a shared attribute as a query criteria?
How would one use a shared attribute as a query criteria? For instance:Criteria ofAND EndUser.Location is equal to CurrentUser.Location...where Location is inhereted from User, and you want to display...
View ArticleError Running a Synchronization Package
Hey All, Looking for some assistance, I currently receive the following error when a synchronization package is supposed to run during a Create an Account workflow we have set up. - Exception (Abort) A...
View ArticleHot standby configuration
Good Morning All! We are running a dual site configuration with a hot standby server. The database is set up with one-way replication. My question is which files have to be copied over to the standby...
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Is it possible to import a DATETIME attribute from LDMS into LDSD using Data...
Is it possible to import a DATETIME attribute from LDMS into LDSD using Data Import and keeping the DATETIME format? In the Data Import screen I could not drag the Source attribute to the Target...
View ArticleConstant Re-Association with Access Points
Does anyone know if there is a setting in Network Profile settings in Avalanche Site Edition vs 5.3.0.572 to prevent the constant reassociation with the Access Points?When the Motorola 9090 with...
View Article9.5 Migration Tasks
I'm going to be doing a side by side upgrade (9.0 SP3 to 9.5). I'm making a copy of the 9.0 database and will be upgrading the copy during the 9.5 install. Will all the items in the 9.0 database, in...
View ArticleFind packages in a package bundle with the search function
Hi, Is it possible that I can not find packages which are in a package bundle? Because there are no more "groups", we use package bundles to structure in 'public packages'. We have the following...
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Has anyone seen issues with integrated login using firefox 30 on a mac?
This started happening with users via web access when firefox updated to 30. So far I only see it with users who are on macs. Safari, chrome, and IE seem fine. Im still using service desk 7.5 sp 1....
View ArticleURL's to Bundles? Version 7.4
I want to provide direct URL's to some New Hire bundles that we have created in the Catalog - I don't want them to land at the main dashboard first. IF the employee hasn't opened Service Desk they are...
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