"Restart Later" often brings up the post install dialog again and again...
After updates have been applied the user is promoted with the LANrev pop up window asking that they "Restart Now" "Shut Down" or "I Will Restart Later." When users select "I Will Restart Later" the...
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Email Listener - Exchange rules
We are looking to enable our listener for our Help Desk email address. We have several mailbox rules set up to move emails to folders and delete emails that are spam. We want to know if any of the...
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How to change sort by default on Knowledge Base self service mobile UI?
How can I change the sort by value to default to most viewed rather than best rating on the knowledge base in self service mobile UI? I would prefer the search to return best match however we seem...
View ArticleLoad a Service Request Draft: Fill in Field value based on URL Parameter...
Hi thereIs it possible to create an URL that fills in a value based on he URL to the Request Form? Something like this (last Parameter, doesnt...
View ArticleReplace rule
Can I replace a rule without rolling back what is already in our production environment? For example, create a rule in "test" and over write the current version. If I roll back rules, I may impact...
View ArticleHow does inventory gather LDAP information?
We have a 2016.3 deployment on a dark core network. I have been deploying some software packages using Active Directory groups, and it's been successful so far. I'm setting up another software...
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We want to make the Incident customer on an email listener created incident...
We are trying to develop an email listener / workflow combination that will take a forwarded email and create or update an incident with the original sender as the customer. Has anyone done this?
View ArticleDisable scan on template
Dear, Can someone help "step by step" how to insert a new script in velovity to disable scan for someone template.Thanks!.Olivier.
View ArticleVDI Roaming - cannot reconnect to RES sessions
Hello. When a user tries to roam his Citrix VDI session to another computer (reconnect to his VDI session), the user will experience a frozen ICA screen and a Citrix pop-up saying "Receiver will try...
View ArticleNetwork Printers, also installed as Local printer
I have some network printers, but i want also these printer installed locally and manage them with Ivanti workspace Control (RESWM)is this possible, and how can I do this ?
View ArticleLocal HEAT account and SSO/LDAP settings questions
1. Should I know the passwords for local accounts: Administrator Admin, FRS Admin, Internal Services, IPCM Admin? How are the credentials managed?2. When I search IsInternalAuth employee records 5 are...
View ArticleWindows 10 Custom Start Menu
Hi, Actually, my customer is using RES ONE Workspace for user session. For many reasons we have started to look at Apssense features and the way we could implement our RES settings in AppSense EM.There...
View ArticleLinked documents and "attach" in the file path
Hi, Ran a report to see how many attachments we have filed away with GMPE and discovered that over the years not only have attachments been stored in the personal directories called \gmattach but also...
View Article2016.3 SU3 in place upgrade to 2017.3 EPM, glitches?
I am planning on upgrading our current core running 2016.3 to 2017.3. We have a tick under 2K agents, all Windows (50/50 7 and 10 clients), and 8 remote locations reporting to our core. We are mainly...
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Legacy AppSense Environment Manager Console Download (8.3)
We run DesktopNow 8.3.263 in our environment. I have been trying to locate the Environment Manager Console 8.3.263 download link on the Product Download page, but have not been able to. I would be...
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Prevent changing wallpaper
Even after setting the group policy, users are able to change the wallpaper by programs like Paint and PhotoViewer. \Software\Microsoft\Windows\CurrentVersion\Policies How can I succesfully prevent...
View ArticleNeed to build a relationship from a Task Email Quick Action to send to the...
Need to build a relationship from a Task Email Quick Action to send to the related Service Request ProfileLink (Customer) Manager. Basically have to go from the Task to the Service Request ProfileLink...
View ArticleCan a visual expression in a request offering be based on the total cost
We are trying to create a request offering that only shows certain fields if there is a total cost more then $0 as there are certain items that have no cost. Is this possible? We have been able to do...
View ArticleBenutzerbezogene Scriptanteil wird nicht mehr ausgeführt
Hallo, ich rätsel hier gerade warum ein Script der Firefoxinstallation nicht wie (früher) erwartet funktioniert.Der Benutzerbezogene Teil wie z.B. !Standard Profil einrichtenIf not...
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