How to archiving some of service desk ticket?
Hi, Our customer using Service Desk 2017.1 and currently struggling with their schedule job action, on this case their auto close schedule doesn't work as it should be. it keeps showing an error: time...
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window calculation not working in workspace but works fine in Webdesk
I have the the following calculation, which works fine in Webdesk but in workspace the 3 attributes NSR_% are not hidden when i open the window. Any idea, what i can check to fix it?
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Hide run balloon
Is it possible to hide the run balloon which is shown as soon as the VDX engine makes a connection with the VDX plugin?
View ArticleStandard Change
Hi all, I'm looking at improving the Standard changes we currently use in HEAT and have a couple of questions. I'm also interested in how other companies record their standard changes for inspiration....
View Article2016.3 SU7 Updating Definitions Signature Is Not Valid
After updating our core to 2016.3 SU7 (I know it's a BETA, but I was hoping fix 382509 would work for us) our Definition updates for Patch and Compliance are failing with following errors: Signature is...
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Der Netzwerkpfad wurde nicht gefunden. (0x00000035)
Hallohat jemand eine Idee warum das passiert.Wir haben immer mal wieder 1 oder 2 Rechner die mit diesem Fehler (Der Netzwerkpfad wurde nicht gefunden. (0x00000035)) die Installation abbrechen.Es...
View ArticleScheduled reports show incorrect time
We have several scheduled reports setup to email different queries. It has been discovered that the wrong time is listed in the attached reports that are generated. Instead of showing the time as US...
View ArticleEliminate communication with Core
So we are looking to eliminate traffic going and coming from our Landesk core server as much as possible. We currently have 6 remote sites and each site has their own preferred server. Can someone help...
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How to turn HTML off for ticket reminders when viewed in Service Desk?
Hello, I am trying to figure out to to turn HTML off when viewing ticket updates in the Service Desk portal. I am running version 10.2.0.126 release 2016.2. When opening a ticket and clicking on a...
View ArticleWhat entails 10 servers and 40 workstations licenses for Shavlik.
My company purchased 10 servers and 40 workstations licenses for Shavlik (Patch Management Software), but we are not sure what those licenses entail. We installed Shavlik on a virtual server with one...
View ArticleCreate request form for multiple users
Hi There, I am trying to create a Request Form that would service multiple users, for example, I am submitting a form for 50 users to get access to something, instead of having to create the same field...
View ArticleReplies to email from Service Manager are generating a new incident
We have Ivanti set up to create incidents submitted via email to our helpdesk email account, and this works correctly. Currently though, replies to messages sent from Ivanti generate a new incident...
View ArticleChanging FQDN for the Policy Update
I'm having some problems forcing repair of windows patches. I was looking through the logs when I saw this steady stream of the following errors on my schedpkgupdate.exe file. I need to change the...
View ArticleAdobe Flashplayer 28.0.0.161
When will this patch be available in Patch Manager. Our Security Team is anxious to get this out to the masses. If it will not be available soon I will need to create a software distribution task to...
View ArticleI am reporting on Assets linked to Incident and need to know how to follow...
I am building reports that need to show assets linked to incidents, and categories linked to Incident services. Where in the databases is the linking relationships stored?
View ArticleImport Contact to Goldmine from Excel Spreasheet
Hello, I am very knew on Goldmine and tried to import contacts from an Excel Spreasheet to the CRM but wasn't successful. I had a look at the GMPE User Guide and followed the steps with the help of...
View ArticleReplication issues
Thu, 08 Feb 2018 14:45:40 Action SOAPAction: "http://tempuri.org/ResolveDeviceID" failed, socket error: 0, SOAPCLIENT_ERROR: 5. Status code: 503, fault string: Thu, 08 Feb 2018 14:45:40 Retrying in...
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Skip Quick Action in Workflow
Can someone confirm if possible. I have a Quick Action in a workflow that invokes a web service call; all works fine. I can't see any way to bypass this Quick Action based on a Global constant (ie...
View ArticleIvanti Workspace Control 10.2 - Citrix XenApp 6.5 : Application can't be started
@Hi, since upgrade in Ivanti Workspace Control 10.2, when we publish Citrix application through Ivanti Console, we cannot launch them in any way ! A simple Calculator publication with basic parameters...
View ArticlePrüfen ob Laufwerk verbunden ist
Hiho, ich würde gerne ein Skript machen welches mir überprüft ob das Laufwerk "H:\" ODER das Laufwerk "O:\" verbunden ist. Eine der beiden Bedinungen muss also erfüllt sein. Falls EINES der beiden...
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