Can appsense version 8.6 be migrated to Azure cloud platform?
Is it cloud compatible? Underlying OS is windows 2008R2
View ArticleDoes Appsense 8.6 support Microsoft Azure cloud Platform
We wish to migrate the current Appsense personalization servers to Microsoft Azure. Version - 8.6Is it cloud compatible or will we have to upgrade to 10.1? OS is windows 2012 R2
View ArticleMigrate on-premise AppSense 8.6 version to Microsoft Azure Cloud
We have on-premise AppSense 8.6 installed on Windows 2008 R2 and we would like to migrate this server to Microsoft Azure Cloud. Following points we came across to think before migration;- Whether...
View ArticleWhat is the release date for 2017.3 for on-premise customers?
What is the release date for 2017.3 for on-premise customers?
View ArticleHow do you use dism.exe in the Deploy Image action?
I would like to use dism.exe to restore images using OS provisioning since ImageX has been deprecated since Windows 8 but I have not found instructions for how to do it. This is what I have tried so...
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LDAP Settings Configuration Jumpcloud Error
Hello everyone, when we try to connect to the Cloud Directory Service "Jumpcloud" from one of our client, we get the error message shown in picture 2. Something about the syntax seems to be off. Does...
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Disappearing Mapped Drives (Citrix) 10.1 FR3 HF1
Upgraded to 10.1 FR3 - Agents, configs, server upgraded. Drives are randomly not mapping or are disconnecting mid-session. There have been no config changes - we wanted to do agents first (halt and...
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Urgent help needed - Grouping in Pivot Charts in Xtraction
Hi Hope someone can help. I am trying to create a chart and group the following data: I have service incidents and reporting incidents, both sets of info both have priorities of 1 2 3 and 4, however I...
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OS Provision Action Return Code
Hi, We have a template that we use for profile migration. It works fine, for the most part. However, we are limited to only one value that is acceptable as a test for success/failure. What I would like...
View ArticleCall logged via email
When ticket is logged via email, often user mentions people who are copied in the email, but in the ticket, this information is not visible. Does anyone know what is required to include recipients...
View ArticleMS14-053 Patch Not Applicable??
I recently started noticing that on a lot of my 2012 R2 servers, show that Microsoft Patch MS14-053 is missing. I went through a patch cycle thinking this would be taken care of but I look again...
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Agent 2016 - Targeted Multicast Client Service Executable - tmcsvc.exe very...
Hello, at the moment I'am investigating a alarming situation on all of our 2016 Clients and Servers. We have very high CPU usage on all of our systems for the tmcsvc.exe (Multicast Services). The...
View Articlepre-ticket attachment copy
All, My colleagues says that it is possible to use a database trigger to copy the attachment in a pre-ticket (Q:XXXX) to a full incident/request. We have just launched Workspaces to the whole...
View ArticleDSM, can I create a dynamic group based on OU membership?
I would like to create a dynamic group, and populate it based on computers that are in specific OU's in DSM. Is this possible? Jason H
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Mobile self service - form panels colours
Hello there, which style editor attribute is in charge of the color of these panels? They always seem to default to blue?
View ArticleUser unable to submit Service Request
User is trying to submit SR ,when they go to review and submit it loops back to the beginning. We've had this issue once before and we had to disable user and resync with AD. Does anyone know of a...
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How do a I pass a Network ID to the ProfileLink field?
I have a field that contains a Network Login ID. When I manually type the Network Login ID into the ProfileLink field, it's able to search for the proper user and I'm able to select it. I have field...
View ArticleNeed to add v2018 to the Xtraction versions for support requests.
I've already started to raise support tickets to report bugs and issues in v2018, however it's not an available version to select. Can we please have this added asap?
View ArticleKnowledge: Use of Document Vs. Reference?
Hello, I'm beginning a knowledge base in ConnectUs (Heat cloud ticketing system) and I'm exploring the differences between Reference and Document knowledge article types. Does anyone have a distinction...
View ArticleQuery File Permissions
Is there a way to set up a query to show permissions for a specific file?
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