Few problems with the inspector
Hi, I have 2 problems with the inspector : - The inspector works but in the "Services" tab and "Processes" tab, I have this message : Unable to contact the device - LANDesk was installed in french but...
View ArticleInjectScriptHandler.exe:Could not get script file
Hi, I have a Windows 7 Image, that worked fine over the last few months. But all of a sudden it doesn't work anymore.The provisioning task fails when injecting the unattended.xml. On the client I get...
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LDAP Filter creation
I was trying to create an active directory connection. However, I need to create a connection in such a way that only users from all the sites are imported. I don't want to import Servers and...
View ArticleAnalyst Query results default to page 2
We have 1 Analyst who continually has thier Group Workload Query open to page 2 in WebAccess (7.4). This does not occur with other queriesThis does not occur with same Analyst in ConsoleThere are...
View ArticleRun field in RC viewer not showing file from system32
Hello, There is a program, nltest.exe, in the C:\Windows\System32 directory that resets the AD domain secure channel on the local machine. When I try to run this from the remote control viewer, it...
View ArticleAuto-filling reference lists out of Inbound Mail.
Good Morning, We are trying to setup an inbound mail mapping for an automated e-mail system. In the e-mail we have a description of the fault together with the Server and Software in the subject/body...
View ArticleProblems after updating from ALM 4 to 5
Hi, We recently upgraded out test ALM server from 4 to 5.0.0.340 and we have run into two issues. Issue # 1: Catalog items show correct "Monthly lease" and "Cost" amount when you are selecting an...
View ArticleDuring LDAP import some devices are not importing
When I run my LDAP import most devices work just fine however some are coming up with this error "Mapping attribute does not exist for this device" does anyone have an idea on why some devices are...
View ArticleRunning Landesk Management Console 9.5 and it's SLOOOOWWW.
Please help. I have installed a new instance of Landesk 9.5 for our company and it's almost unuseable. Is there anything i can do to make it work....or is this version a LEMON????? Please advice... e
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Cannot remove or exclude certian results
No matter what I do I cannot get all systems with w7v to stop showing up in my query. I know this looks obsurd with repeats but it took a lot of work to get the systems that start with VD to not show...
View ArticleThe best way to mark some users as important / VIP users
Hi There, Kindly help us out with best way to marking some important users as VIP's (business critical users in other words very important) so that the requests get high criticality level and can get...
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Web browser of choice?
What is everyone using for a web broswer for service desk? We used chrome in boot camp, and I noticed chrome looks a lot better than IE or firefox (gradients and rounded divs). I also like the...
View ArticlePopulating Incident Details on Notes Form
Hey everyone,This is a somewhat urgent request. Currently it seems like the only way you can show Incident details on a Notes window is by saving the notes window in order to make that reference to...
View ArticleAre Surface & Office 365 supported by Mobility 9.0.4 ?
Hi everyone, I've just been thrown into the Mobility ring with no prior knowledge of it and have some questions whether we can even get the ball rolling. We recently migrated from Exchange 2010 to...
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LDMS Console patching for integration
I am trying to patch my LDMS console on the Service Desk server to mirror the one on LDMS for integration, can someone help me with the last two? Not sure what the 'UserManagement.Common.dll' and...
View ArticleOracle Java Patch content will not download to Patch folder on core server
Is there a reason why I can't download Java Patch content automatically upon detection or manually? Here's a sample of the Download Failures I get on clients for Java Patches Apr 16 13:34:03...
View ArticleUDD via Active Directory Security Group Memebership
Greetings, After carefully reading through the product manual and trying to find an answer in the forums, I have yet to find a solution in using an Active Directory "security group" -only- as a method...
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Please run the LANDesk MDM Agent to report status on IOS
I am getting the prompt 'Please run the LANDesk MDM Agent to report status' on iPhone users rather than having them check in automatically. Attached is a screen shot of the prompt.Some users now have a...
View ArticleIs Most Affected Computers report available from charts?
Hi, on lDMS 9 SP3 on Patch And Compliance module we have Charts on Vulnerabilities statistics, is possible to export or generate a scheduled report for Chart titled: Computer with the most detection"??...
View ArticleDifference betwen "Add Assignment" and "Assign to me"
Hi, Troubleshooting mail notification I found difference betwen two methods od assignment.As showed on image - Assign to me (incident 27) is filling "Current assigned analyst" "current assigned group",...
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