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Saved search: already used relationsship is missing for new "and" Filters?!?

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Hi there

 

I'm a bit confused...

As you can see in the screenshot below, I wanted to edit a saved search to filter knowledge articles.

I don't know who created this seaved search, maybe it's System default. The first two filters were already configured and contain the relationsship FRS_KnowledgeContainsKMFeedback (0...1 : 0...N).

I wanted to add an additinal filter using this relationsship but this relationsship is not in the list so I cannot add a new filter.

If I copy just the text "Wissens-Feedback via FRS_KnowledgeContainsKMFeedback (0...1 : 0...N)" it doesnt work. Any ideas?

 


end of life for goldmine 2017.1.0.422

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when is end of life for goldmine 2017.1.0.422?

profile realted issue

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Hello Ivanti,

 

We have leo stream environment in which use profiles are managed through Appsense profle management. We have a user who is facing an issue with the server to which he has access, whenever user is logging into the server & opening any application or example Internet explorer or windows explorer the scroll bar that resides at the end of the application is showing big icons. We have remapped users profile to the older profile which was reset previously.We want to check on this issue.

 

I have attached the relevant error screen shot that user was facing this issue.

 

thank you !!

 

Harish. M

Windows Personalization, settings in multiple groups

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Hello,

 

we have multiple personalization groups wich contains some duplicate settings like the most recent used programs, pinned items, icons positions and Views and more.

We would like to group this in only one group, Windows Desktop.

 

Is this possible without affecting the user? We can easily delete the duplicate items, but does it affect the user?

How can I remove a role's ability to set a search as default for other roles?

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In my tenant, a service desk manager has the ability to create and edit saved searches. In doing so, they also have the ability to set the search as default for other roles. They are constantly making the mistake of setting a search specific for their teams as the default for shared roles, such as service desk analyst. I've been looking at Object Permissions for roles but can't find anything pertaining to saved searches. Has anyone been able to block a role from making a saved search default for roles, but still retain the ability to create, edit, and publish to all roles?

 

How to include search results within an email to a Customer

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I'm using on premise HEAT.

 

I would like to create a Quick Action on an Incident which can run a composite action of

  1. Run a search (from a different workspace) which is based on the Customer Location (can be from a workflow)
  2. Export the results
  3. Send email to Customer with the results of the search either in the email or as an attachment.

 

Any suggestions how I could implement this please? I don't mind if it is done different steps e.g. A Quick Action that runs the search and saves the export on the Desktop > Then a separate Quick Action where the Analyst manually adds the exported file to the email for the user

 

Thanks in advance for any suggestions!

Install RES Workspace Manager without AppGuard and NetGuard

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Hello,

 

Is it possible to install RES Worskpace Manager v10.x without the filter driver / process interception component (formely AppGuard) and Netguard?

We have heavy applications and RES might be using too much resources trying to intercept applications and we do not use the netguard feature.

We just want to use RES for the Workspace settings / printers / scripts / executable commands / etc.

So is there any way to remove the appguard/netguard when installing RES?

Thank you.

Anyone managed to create a ServiceReq out of an Incident?

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Hi,

for a given incident the service desk analyst may decide that the resolution would best be handled by a corresponding service request. Has anyone succeeded in implementing this requirement.

I tried to use an UI Action for this (scope: ObjectWorkspace, command: NewObject, data: 'ObjectType':'ServiceReq#'); this almost works, but when I save the service request the error is: 'Cannot save while action or save is pending' (???).

I tried the same action, adding some field values (like Subject or ProfileLink_RecID or OwnerTeam) and receive some different behavior: Business object could not be saved due to: NULL value not allowed in 'SrvReqTmplLink_RecID'.

 

I know, there are a few suggestions in the knowledge base, but I couldn't get any of them to work.

 

Why can't I create a service request out of an incident in the same way as I can do with a task, or even a change.

 

 

Thanks,

Bernd


Copy Folders that contains sub folders and multiple files

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How to do this without having to do a custom .cab file ?

Does it support Xcopy command ?

Noticeboard Question

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I can't for the life of me see where to change the icon/image that shows on workspaces to something other than that globe image? I can't see anywhere on the window design to add it or an option to change it when I open up the notice from 'All notices'

 

I am hoping this is a stupid question with an easy fix...

Firefox - Mozilla Maintenance Service

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We currently are using Application Personalization for Firefox personalization -  Personalizing FireFox  - which grabs {CSIDL_APPDATA}\Mozilla.  It works like a champ.  We have a requirement to keep Firefox up-to-date and we have deployed the Mozilla Maintenance Service (Workstations only) to perform this automatically without prompting users.  From what I've found this service looks for {CSIDL_APPDATA}\Mozilla\Firefox\profiles.ini in the real file system rather honoring the AppSenseVirtual location.  If I exclude this file to make this work, it looks like it'll create a new profile folder on the end point.  This can cause DB bloat and lost info since it will include a new profile path:  {CSIDL_APPDATA}\Mozilla\Firefox\profiles\<randomID>.default

 

Since this is on physical endpoints only, I think I'll do a sync-down for the app group at desktop created via Export-EMPManagedAppData -App "$group".  When they run Firefox, it should update/upgrade as needed and sync any changes back to the app group.  This will continue to allow them to roam settings to Citrix. 

 

The other option may be to set use a WSG (or hybrid WSG and App group) but I'd much rather steer clear of this if possible. 

 

If anyone has already done the heavy lifting on this, I'm interested to see how you solved it.  Thoughts/suggestions?

 

EM 10.1 FR3 HF1

I want to upgrade to Goldmine 2018 but don't see an upgrade for GoldMine Connect.

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We have Office 365. Has GoldMine Connect gone away? We are looking for the best way to connect our mobile phones to our GoldMine server (local install) and we had GoldMine Connect. However I don't see where they have upgraded it with GoldMine 2018. Has that gone away? If so, what is in it's place?

Environment Manager Policy, example Policy configurations

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Hi,

     In the Ivanti® Environment Manager Policy Quick Start Guide on page 18 its mentions example policy configurations are available for download.  Has anyone downloaded these examples?  Below is an excerpt from the quick start guide.

 

Getting Started with Environment Manager Policy

 

To ease administration of Environment Manager Policy, example Policy configurations are available for download from the Ivanti Support Portal. In order to use these, simply download the required configuration file, delivered in .aemp format. Double-click on the file and the configuration will be loaded automatically into the Environment Manager Policy Console.

 

Thanks

BridgeIt Failed to Set Security

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Dears,

 

After Installing Service Desk, Creating Standard Instance success with Warning below:

 

Failed to set security for virtual directory ServiceDesk.BridgeIT. exception ServiceDesk.BridgeIT

 

Any help please

Appsense is allowing applications that are supposed to be blocked

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This is more of a general question. We are nearly done with moving sites into a live (production) environment. We find that applications that are supposed to be blocked, i.e., Amazon music, spotify, dropbox, etc are not really being blocked.

 

Furthemore, users without admin rights are able to install the applications on their local machines. I don't have a generic *.exe without metadata (not that I know of anyway).

 

I know AMAUDIT is not the best application to use for analyzing,  however it shows the applications that are supposed to be blocked. For example, I see a machine running Spotify. Is this telling me that appsense is blocking the application (although, not really) being blocked?


Festplattengröße überprüfen

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Guten Tag zusammen,

 

Bei der Installation unserer Rechner verwenden wir entweder eine 128GB oder 256GB SSD. Welche verwendet wird ist abhängig von der Anforderung des Users.
Die verbaute Festplatte wird immer in 2 Partitionen aufgeteilt. Nun haben wir folgendes Problem:
Da wir erst seit nicht all zu langer Zeit 256GB SSD's auch verwenden, ist die Partitionierung für das Laufwerk C: 70GB und für D: der Rest festgelegt.
Jetzt hätten wir aber gern, dass geprüft wird welche SSD eingebaut und je nach SSD größe die Partition angepasst wird (für die 256GB SSD 100GB auf C und Rest auf D).

 

Habt ihr eine Idee wir das umzusetzen ist. 
Ich bin ein ziemlicher DSM Newby, weshalb ich leider nicht all zu detailierte Informationen geben kann.

Für die Mühe mir weiterzuhelfen bin ich euch allerdings sehr dankbar!

 

Wir verwenden DSM 2015.2

 

Grüße

Thomas

Jemand erfolgreich HP Client unter Win7 x64 mit PE 3.x und Intel PCIe M.2. SSD installiert?

Bitlocker im DSM Umfeld inkl. Speicherung und Verwaltung der .bek Files + Recovery Keys

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Hallo zusammen,

 

wir haben aktuell die Anforderung unsere HW Clients die von DSM verwaltet werden mit Bitlocker auszustatten.

 

MBAM etc wollen wir aufgrund des Aufwands eigentlich vermeiden,

Jetzt war die Idee das Ganze über DSM zu steuern. Leider fehlt mir aktuell noch das KnowHow welche Möglichkeiten es gibt und wie man das Ganze umsetzen kann.

 

Deswegen wollte ich eine neue Diskussion starten zu diesen Thema..

 

Wie kann ich DSM dazu bringen das auf dem Client die Verschlüsselung angestoßen wird?

-> Mit einen Script - gibt es hierzu irgendwie schon Anwendungsbeispiele die man adaptieren kann?

 

Kann man DSM dazu bringen die .bek Dateien und die Recoveryschlüssel verschlüsselt zu Speichern oder auf einen Share ( oder anderen Server) schreiben zu lassen?

 

Ich freue mich auf eure Antworten.

 

Viele Grüße,

Andreas

Multiple Alert Setting for a Client/Agent

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EPM 2017.3

When I schedule a change settings task looks like I can only select one Alert Setting, I think in 9.6 we were able to mix and match (not sure), is this no longer possible in 2017.3?

 

tnx.

Blocking applications revisited

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Hi,

 

i followed the recommendations from my previous question and set all rules to "RESTRICTED". I saved this configuration locally to a test machine. However, I can still download, install, and run applications such as Amazon Music and Spotify.

 

I understand that some applications can be installed even without administrative privileges. Another way to test....I found the following:

 

Add a Denied Item

To add an item, select the Denied Items node and click the Add Itemdrop-down arrow on the Rule Items ribbon, select Deniedand select the type of Denied Item you want to add.

This task prevents all users accessing an application on a network share:

  1. Select the Denied Items node in Rules> Group> Everyone.
  2. Click Add Item in the Rule Items ribbon and select Denied.
  3. Select File.The Add a File dialog displays
  4. Enter or browse for an application, for example, regedit.exe.The selected application is listed in the Denied Items work area.
  5. Attempt to run the selected application.The application is denied and a message box displays with the notification that the application is not authorized.

 

I added "Amazon Music.exe," "spotify.exe", and "dropbox.exe" into the denied items node and saved this configuration locally to a test machine. This worked! Upon launching the application, a box pops saying that test.user is not authorized run the application.

 

I cannot imagine that is the only and best way to block applications??!

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