Hi there,
there is a problem when you try to setup a database listener on Service Desk tables. Service Desk uses GUIDs as the unique key field in the database tables. When you try to set the listeners update statement using this field, you are presented with the following error:
Unable to run the SQL update statement. The error message from the driver is: 'The database connection is not responding. Please consult technical support.
I thought maybe the External System ID field is defined as an integer, but I checked and it is set as a General type field. I've tried putting singles quotes either side of the inserted field in the update statement, but that makes no difference. LANDesk products tend to use integer IDs. Is it a requirement of the database listener that the unique identifier must be an integer?