Multiple Clocks for reporting purposes.

HI all,

Im new to LANDesk, and need to create some "clocks" for use as reporting metrics. But im a little confused

Basicly, I need one clock to start when the ticket is opened, and stopped once it has been assigned.

Another, that needs to run from ticket creation to ticket resoloution.

Is this possibe, and if so, can someone point me in the direction of some documentation.

Thanks

Steve.