Has anyone found a way to link new CI's to users outside of the admin console. We are trying to move away from using console but also trying to implement configuration management. You can only link newly created CI's with users via the admin console which is not available in Web desk. We have many analysts located all over the world who need to be able to update CI info and link users. We thouht we had a solution where by I created a query based on User config item and then had a hyper link that takes you to the CI itself. This is great for CI's that already have users attached but the query and we can use it for reassigning/swapping CI's between users but it does not show CI's witout users linked to them. There is no point moving to Web Desk If we have to keep console open for all analysts just for this one function.
Thanks
John