Remote Control Windows 8
Hi,We have been testing Windows 8 Pro in our Office with Landesk 9.5 and noticed that the remote control is very slow accessing a Windows 8 Machine and I can only see the top left hand corner of the...
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LDMS Workstation Import and Remote Control Improved
We started with Service Desk 7.3.2. Over the years we have suffered with some flaws in the LDMS import. Recently my imports stopped working and Service Desk remote control rarely worked. We had...
View ArticleCould not find attribute type Guid . Check metadata catalog.
Hi all, I am getting a strange error when I try to execute a calculation in an automatic action. When the manual process action executes the automatic action I always get the popup with the error...
View ArticleLinking Users to CI's for the first time in Web Desk
Has anyone found a way to link new CI's to users outside of the admin console. We are trying to move away from using console but also trying to implement configuration management. You can only link...
View ArticleProcess issue - bug?
I have imported a process from my Test system into Live and getting this error message! Error saving current process: Multiple With Customer in In Progress. There is 2 Start Clocks that go from With...
View ArticleRemote Control immediately took a control and does not ask a user to...
Hi all, There is a problem when LD Remote Control immediately took a control and doesn`t ask a user to authorise this. The Agent Configuration set to that End user must grant permission for remote...
View ArticleHow to use LANDesk Imaging Tool for Local Capture/Deploy
Good Afternoon I was wondering if anyone could tell me how I would go about using the LANDesk imaging tool on a usb bootdisk to capture or deploy an image to or from a usb hard drive. Any ideas or...
View ArticleBulk add machines into inventory
Is there a way to do this yet in 9.5? I have a bunch of machines (over 200) that are missing the agent. They have somehow alluded both UDD and GPO installs. I will troubleshoot those later but for now...
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Provisioning works with PXE, but not with "Boot to Managed WinPE" (boot.wim)
Hi all I'm experiencing some problems with Provisioning with LANDesk 9.5 and WinPE 4.0I have a HP DC7800, on which I try to install Windows 7.I have a Provisioning task with as first step: Boot to...
View ArticleLDMS 9.5 - Launchpad scheduled tasks populating and starting on their own
The title pretty much says it all. We are convinced our core is possessed. We had a Launchpad job we set up 3 months ago and ran, pushing the software install link to the Launchpad of our new 9.5...
View ArticleCrystal Reports Server Installation
We want to install Crystal Server on a separate virtual server so that we can utilize it for other applications as well as Service Desk. Has anyone installed it on a separate virtual server? If so, do...
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Clear a User's Shopping Cart
I recently took over management of Service Desk and am still getting familiar with everything. We are encountering an issue and unfortunately I cannot currently contact the old admin, but according to...
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LDMS 9.5 - Console/Agent Discovery Slow after upgrade from 9.0SP3
Upgraded from LDMS 9.0SP3 to 9.5 wednesday night. The upgrade went pretty smoothly. After the upgrade, it seems the console has been very sluggish. The most obvious performance decrease seems to be the...
View ArticleHow to block the network sharing from connecting to smart phone?
Hi All, There are many manufactories making smart phones which service names of network device showing in the device manager are quite different. However, they do have the same class type "Net". And I...
View ArticleDid anyone get conflict with SEP 11 firewall system file and get BLUE SCREEN...
To whom it may concerns, As tilte. I have two customers got the same issues when they installed 9.5 Agent. After I checked the crash dump file with windbg tool, I found the probably causes are...
View ArticleAnti-Virus exclusions
Hi All, Any paths/files/folders on LANDesk Manageent suite can be put into anti-virus exclusions? We want to reduce the workload of the anti-virus. Terry
View ArticleCan I downgrade the sa account after the installation of Management Suite
Hi All, I am being asked by the DBA that to downgrade the account, which I used to connect the core server to db, to a non-sa account. Is it possible? And what privileges does core server need to...
View ArticleHP Battery Health Check?
Looking at the new HP reports under the Vendor group but they don't seem to be working. I see an HPScanner.log in the LDClient folder. I have real time monitoring on with our agents. Is there anything...
View ArticleChanging the Seed of the Incident Reference Number
Howdy We have recently gone live with LANDesk and suddenly I've been asked to change the Incident Reference Number to start just after our old numbering system ended.. so 47932. We have managed to do...
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