My goal is to make a "landing page" for a specific kind of incident that will have sensitive information in it.
From that "landing page" the analyst will have to assign the incident to themselves in order to view that information.
I am thinking that this will be a round about way to keep a log of analysts who have viewed the information in the history column.
But I need to have it set that when each user looks at that ticket and doesn't have it assigned to themselves that they are unable to view any of the information.
Basically this, but in Service Desk.
Any ideas???