Hi,
I have two analysts windows - A main incident window that is the system default and displays for all users and a second window that displays when a certain lifecycle is being used - this is because a different category structure is being used for the incidents within the other process.
The window rules are set with no user, role etc... filters to say that if the incident is using the second lifecycle then display the second window.
I have tested on several of my analysts and they can all see the correct windows at the correct time apart from one person.
I don't know why this one person cannot see the correct windows - she is also an administrator and so has the same roles as myself in addition to the standard analyst role, however I can see the windows correctly so I don't think this extra access has anything to do with it.
I have checked her machine set up by logging onto her machine as myself and I still see the correct windows at the correct times.
Any ideas anyone as it's baffling me?
Thanks,
Hayley