I am struggling to set the Incident source to a default when the Incident is logged buy the end user using the sefl service portal. I have a view setup for the end users with a simplified version of the incident logging form. because I am using a view I can't seem to create a template to pre populate the Incident source to "Self Service" I also tried creating a query to set the source but when viewing the properties of the Incident source in Windows Manager the Query/filter drop down does not contain any system queries.
I can't use a template as I can't seem to create a template for anything other than the full Incident form instead of the end user incidient form. I must be missing something simple, I just need the source to be auto set when the end users log an Incident.
Any asistance is appreciated.