9.5 SP1 Inject Script post-image deployment
Running 9.5 SP1, after the deploy image step succeeds, the "inject script" step fails with the error "The Web service responded with an invalid call". What it really means is, it can't copy the XML...
View ArticleAuthorization from within a email
I am looking at creating a new process and am wondering if anyone has tried to do an authorization from within the email itself. I have seen demos of this in “Asset Lifecycle Management” and have been...
View ArticleLANDesk 9.5 - Kaspersky Antivirus 10
I've ran into an issue after deploying the new client, the agent itself seems to be working ok, however AV is running every 3-4 hours on the clients. I was going on the fact that according to this...
View ArticleFeedback needed for Desktop Manager users
I'm looking to start a temporary community group to discuss Desktop Manager. If you currently use Desktop Manager and would like to provide some feedback, please contact me via email so I can add you...
View ArticleSelf service set Incident source automatically
I am struggling to set the Incident source to a default when the Incident is logged buy the end user using the sefl service portal. I have a view setup for the end users with a simplified version of...
View ArticleHas anyone created a process for creating tasks through the system?
We are trying to automate task creation through schedule manager in webdesk 7.6. We are trying to create a number of different tasks ant diffrent time intervals daily/weekly/monthly but we are not...
View ArticleEnd users cant logout.
When i log into service portal as an analyst, i simply click the logoff button and i get the 'You have logged out of the system' window. When an end user tries to logout, the screen just flashes, as...
View ArticleOS Description not detecting while unmanaged device scan
Hi Team, I am scanning for unmanaged devices for specific IP range using option standard network scan & IP OS fingerprinting.But after scanning, all devices are showing in folder named as OTHER...
View ArticleCalculation to check a Role
Is there a way to write a calculation for this? If CurrentUser.Role == 'Change Adminstrator' and Change.Status.Title == 'Needs Approval'return 'SOMETHING'
View ArticlePreconditions with two status's
Hi All I'm trying to create a condition where the change looks at the status of the child tasks. if there are two tasks - one with completed and one with RFC accepted, I want the precondition to...
View ArticleHaving two preconditions in Change Task
Hi I have a change process that has tasks added (stakeholders) at the beginning for approval. The Tasks moves along in accordance to the Parent Change (as the stakeholders needs to approve at three...
View ArticleClik here to view.
String not a valid datetime
Everytime i open an incident or try to save/close one, i get an error stating 'String was not recognized as a valid DateTime'. I went into the incident process and checked the fields containing the...
View ArticleIncidents autmatically created via email - logo in email automatically...
We have an logo in our email its a .png file and the option set in landesk where an email to a specific email address will automatically generate a new incident, where the email has our logo in it,...
View ArticleAdd attachment at time of creating incident (Web Access)
Hi guys, Is it possible to allow users to attach a file when creating a new incident in Web Access? I can't see how I might add a "file upload" field to the end user's "new incident" form? Cheers,Craig
View ArticleDynamic Calculation
Can someone take a look at this to tell me if there is something wrong? import Systemstatic def GetAttributeValue(_Scheduling): IsMandatory = false LatestSchedule =...
View ArticleClik here to view.
Service Tags not Merging
Hi,We recently set up our 9.5 Core with Data Analytics and with the help of LANDesk we were able to import our WASP inventory into LANDesk. The WASP inventory shows the service tags and the string used...
View ArticleAdvice on setting up a custom service request
I have a service request setup for 'Enable internet access', this service catalogue item has a box for line manager approval whic is ticked, and also two other boxes, one for 'IT authorisation' and...
View ArticleClik here to view.
Core does not appear to have a valid license.
We are running Landesk Management suite9. SP4 is installed on the core server.My console also has SP 4 patch installed. This started last week after i rebooted my PC, prior to that everything worked...
View ArticleShare Your experience with 9.5 SP1
Please share if you did a stratight upgade, a new install or any other way.What problems with the install including if it caused you to redo every provisioning or OSD task you already had made.Problems...
View ArticleHow to add notes as attributes on notifications?
HiWe would like to add all notes attached to an incident and attachments (E.g. excel spreadsheet) as part of the resolution notification when an analyst resolves the incident. This is ultimatelya...
View Article