How to add notes as attributes on notifications?

Hi

We would like to add all notes attached to an incident and attachments (E.g. excel spreadsheet) as part of the resolution notification when an analyst resolves the incident.

This is ultimatelya resolution that provides the customer with a full trail of notifications. (All e-mails to 3^rd parties, users etc. placed in sequence of events in the resolution e-mail to the customer)

NB!

We can't use the self service portal to keep the e-mail trail as bulk of the customers do not want to use the self service. They prefer an e-mail with the trail of events (details).

Thanks