I follow the Process Approver document to setup the url for accessing the ticket in notification directly.
http://community.landesk.com/support/docs/DOC-22102
I setup the url in System->Process Approver as below:
Enter the Web Access Process Approver URL :
http://LANDESKSD75/ServiceDesk.WebAccess/object/open.rails?class_name={Class/Module/Name}.{Class/Name}&key={Guid}
Enable Web Access Process Approver URL : True
Then in my reminder i put : {$ApplicationSetting.ProcessApprover.WebAccessApproverURL$} in the body text.
However in the notification the url is shown exactly the same as what i configured in System, ie. :
http://LANDESKSD75/ServiceDesk.WebAccess/object/open.rails?class_name={Class/Module/Name}.{Class/Name}&key={Guid}
I tried to put the statement "http://LANDESKSD75/ServiceDesk.WebAccess/object/open.rails?class_name={Class/Module/Name}.{Class/Name}&key={Guid}" directly in the remind detail box and it will turn out as
So it seems the placeholder is correct, the parameter {$ApplicationSetting.ProcessApprover.WebAccessApproverURL$} works, but somehow it does not get interpreted when the reminder is saved.
Does anyone know what's wrong with it?