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Software is getting re-installed frequently – Policy based LDAP queries with Uninstall associates.

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Hi All,

 

We have automated few package installation with uninstall associates and the SWD task is targeting to LADP queries (All machines of OU).

Problem which I am facing here is   , the automated package is getting uninstalling and installing again and again without removing /adding the machines (workstations / laptops) to AD OU.

 

I have referred many articles in this community and came to know that whenever the LANDesk Agent sending/running the Inventory and Policy.sync.exe (ldapwhoami.exe)   without domain user credential is causing the uninstallation. (Missing the LDAP Group info from inventory)

 

But in my network, users are always logged into the machine and no one is logging to the machine with any local account. And laptop users may connect with VPN to the network whenever they required.

Can someone share more inputs on this to trouble shoot this issue. 

I)                    What are the situations to send and inventory to Core without LDAP info?

II)                  What are the situation to miss LDAP info while running Policy.sync.exe ?

III)                What are the conditions to trigger uninstallation , is it  related to last updated inventory OR is it related to currently running policy.sync.exe

 

 

My LDMS Details:

LANDesk Core: LDMS 9.0 SP2

Inventory interval: 1 time per day between 6 am to 6 pm or IP address change.

Policy sync interval: 1 time per day between 6 am to 6 pm or IP address change.

 

Thanks in advance,

 

Joby George


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