Hi All,
One of my LANDesk users (USER A) is having intermittent issues with remote controlling via the remote console.
On occasion, on initiating the RC session, he sees the standard "awaiting user permission" prompt but it's transpired that nothing has appeared on the client PC.
Attempts to then control the client PC via another RC session (with User B) fail as there's already a session in progress so effectively a session has been established, but not authenticated by the user.
Apparently closing and reopening the remote console fixes it temporarily but once it happens again, no further RC sessions are possible until the console has been restarted.
I'm thinking along the lines of deleting and re-creating the user in LDMS - who's not particularly happy about losing all the scheduled tasks - but before I do I was wondering if anyone has seen this before.
LDMS 9.0 SP3
Thanks in advance.