I have a question regarding templates and their usage.
I have a scenario in Change Management where I need to be able to apply a template on the fly (which I don't think is possible OOTB). I need to know if something like this is possible in a different manner OTHER than having a workspace link with a template behind it.
A. Can I define 5 templates within Template Designer, then much like the Template drop down list on CIs, can I add a drop down to the Change form then when a template is selected can it be applied to the current form (much like a BeforeSave calc)?
or
B. Can I create a referene list that has all the items required that need to be populated, as a template would, and add that list to the Change form. Once the correct one is selected, can it update the ticket right then and there?
I need a "Justification" field and "Backout Plan" field to be read/write which is why I haven't done a calculation on the field when X is chosen from a reference list item.
Any thoughts? Using 7.7.