Is it possible to produce a list of incidents resolved per week by technicians, for the period 01/01/12 to the Sunday prior to running the report query and the same again for service requests?
Please see the below as an example:
Technician | Wk1 | wk2 | Wk3 |
|---|---|---|---|
| Technician 1 | 10 | 7 | 8 |
Technician 2 | 22 | 20 | 27 |
This what I have so far using the Resolution Object to base the query off.
Using the the following:
-Resolution.Creation Date (going to use this in critera between date1 and date2)
-Incident.Reference Number (use as a count)
Need to filter by a group.
And dislay person (technician) name and the count of resolved incidents.