After 9.5 upgrade SLM gives me a login error
The opereration had an unknown error.. opening a case with support.. one among a few of them after 9.5
View ArticleCopy rule in SelfService not firing
Hi guys Following on from the upgrade to 7.4 we've only just gone live with Raise an Incident for our end users. In order for the end user incident window to auto populate with the user's details our...
View ArticleCan user accounts be migrated from Win XP to Win 7?
Hi All, Can user accounts be migrated from Win XP to Win 7 by LDMS migration tool?
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Does anyone have a script that adds the text entered in the form windows...
Hi, Does anyone have a script that adds the text entered in the form windows registry. I know how to create a form in landesk 9 but do not know how to add the registry instead of just getting in the...
View ArticleWhat do people generally think Is between means?
If I asked you to think of a number between 1 and 10 you might think it a bit mean if I disallowed 1 and 10. However this is what LANDesk does. Is Between as a criteria excludes the start and end...
View ArticleIncident not showing next available action
I've come across an Incident today that we are unable to update. The Incident was changed to a "With Third Party" Status but we have no Available actions to select, there should be a "Back From Thiird...
View ArticleLogfile errors for calculations
Hello,does anyone know why the log file doesn't show the name of an offending Lifecycle calculation when an error is thrown. Calculated Attributes are named specifically so that we can narrow down...
View ArticleStatic Images on WebDesk / Self Service
Hi folks I may be missing something obvious here but how can i get static images on a window in self service? I can't find anything on the community and was trying with a string with html subtype and...
View ArticlePrinting incidents from self service
I've been looking for the solution to the printing issue we are having. It is only happening on the Self Service page when the user tries to print from file > print. Only a blank screen is printed,...
View ArticleIssue with Return Code mapping
I am deploying a WinRAR sfx installer. For those interested, it is Solidworks 2012 sp3. The WinRAR sfx installer uses return code 1000 for a successful install.I have added return code 1000 (for...
View ArticleWork around for CopySettings not working for Incoming Mail
What workarounds have you put in place to deal with the fact that copysettings does not kick in on things logged by Incoming Mail Engine? http://community.landesk.com/support/ideas/2089
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Calling Policy.Sync
First off please forgive me, scripting really is not my bag. I want the ability to call policy.sync.exe from the core and am thinking the best way is to run it through a script, however I can't get the...
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Queries show different list of agents than scopes
HiI have the strangest problem, best explained on an example:I have a query defined to list all agents that have a computer location LIKE "domain\Regional_OU\" OR computer location LIKE...
View ArticleQuery incidents resolved by technician query
Is it possible to produce a list of incidents resolved per week by technicians, for the period 01/01/12 to the Sunday prior to running the report query and the same again for service requests? Please...
View ArticleCopy settings is not working for inbound e-mails
Hi, We set up our Incident windows to load raise user informations when selecting the user on ticket creation (Business Unit, phone, mobile, location, local support, etc.). But the functionnality (copy...
View Articleresponse level autopopulation does't work
Hi, How to check what's wrong with response levels? I've created response agreement, added customer group, then defined rules, and when I'm trying to cerate new incident - response level isn't filled...
View ArticleDeleting articles
I was wondering if it was possible to delete or remove articles from knowledge management. I know that we can retire but I am looking getting rid of articles that are not needed anymore for various...
View ArticleRandom Remote Control Issue with Display
Recently, we have been having issue with our Landesk Remote Control application. When we remote to some machines and then disconnects, the monitor stays dim similiarly to a low power state. This does...
View ArticleAutofix Not Working on Mac Clients
Hi We are a Landesk 9.3 shop.I have noticed lately a fair number of mac patches will detect but not install.I approve a patch by setting it to autofix and placing it in compliance group.For months...
View ArticleDistribution based on LDAP Query
I am running a re-occurring job to all machines based on a security group in AD. Basically its a restart job to reboot everyones machine nightly. But its target is a ldap query. This gives me all...
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