Hi,
I am looking for a way to get when creating an incident by selecting a CI and then clicking on hyperlink to show on the CI windows a collection of
related incidents of the selected CI
the aim is to see ( when creating ticket / select CI ) all existing tickets on CI
My proposition was :
1- Create a new collection of Incident on Configuration Item object
2- Set Default Query on Incident Object that returns all incidents
3- Add collection attribute on CI windows
I wonder why it is not working ( please see attached image) : collection is not populated
For information, I have done this with User object and it worked fine showing all related User's Incident ( from Incident form ==> User hyperlink)
Thanks
Regards