Alert for Expiring attribute in Service Desk 7.7
Hello, We currently have the need for an alert tied to a field in Configuration Manager. Here's what I mean. We created a custom field holding a software date. What is needed is an alert being sent out...
View ArticleSandbox Only Environment on a Single Server
This proposal doesn't feel good to me but due to a number of circumstances - political, financial etc - I find myself in a position of needing to set up a sandbox environment to allow development...
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How to maintain Response Level (Priority) changes over time (SLA Reporting)
I'm looking at addressing what I would expect is a common requirement - but I can't seem to find any relevant discussion threads. I am looking to be able to maintain a history of the Response Level of...
View ArticleNative LANDesk SQL Queries
Hello everybody, I am currently working on a script who makes a research in the LANDesk database, and I want to know which SQL statements I should use to give me the following informations : Patches...
View Articleshow related CI's Incident
Hi, I am looking for a way to get when creating an incident by selecting a CI and then clicking on hyperlink to show on the CI windows a collection of related incidents of the selected CI the aim is...
View ArticleASK Security Scan from client always failed
Hi, I have problem for security scan, i'm use landesk manament 9.5 sp 2, i push landesk agent for endpoint security with three device :1.Windows XP : so far so good 2. Windows 7 : security scan always...
View ArticleLanDesk 9.5 Permissions to use HII Driver Manager
Hi, I working on provisioning and when I go to HII Driver Manager, I can not disable drivers or run the build library. When I build the library, I get a permission error on the drivers.db3. What...
View ArticleStaging Repair Task Actually Installed Updates!
Hi allWhile prepping servers for patching, the job was created with two separate tasks (stage and repair). However, out of 100+ boxes, when the staging was complete on one of the servers, it actually...
View ArticleLDMS 9.5 SP2 "Unable to get settings from core"
I am having what appears to be an old problem but none of the solutions I have read through and attempted have worked up to this point. I have about 100 machines out of 14000 that are not running their...
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LDMS 9.5 SP2 Scripted OS installation
Hi All, I wonder if anyone is still using this method. We had some old scripted install templates that we use once in a while that now do not seem to work since our upgrade from 9.5 to 9.5 SP2. The...
View Article9.5 Agent install
We just completed upgrading our LANDesk 9.03 server to LANDesk 9.5.3. I am trying to create an Advanced Agent Installer package. There seems to be a problem locating the wscfg32.exe file. The script is...
View ArticleIs there a way to increase the size of the floating desktop icon?
Our security department is asking us to either increase the size of the floating desktop icon seen during remote control or show a pop-up notification to tell the user the session has ended. Anyone...
View ArticleHow to include Call Breach Time in Notification sent by e-mail to End User
Hi, I am using Breach Time attribute in call processes, and it´s working fine with SLA configuration I´ve created. I included this attribute in the CALL window, and it´s OK. But, this attribute is not...
View ArticleLandesk AV 9.5: Black list of keys corrupted
This error message is starting to show up on all of our systems.How do you fix it? From the Kaspersky site it appears that you have to go to each system, unhide some files, and remove them.That isn't...
View ArticleHII Driver cleanup
Has anyone found a good way to clean up dupe drivers from repository? HII is starting to take 20 minutes to run in WINPE. I am assuming it is because of the amount of drivers.
View ArticleNew jobs into Service Desk from email replicating
Hi there - I have a user who sent an email to service desk and it created a new job (as it should). The problem is, that same request is being created into a new job every six minutes. Other people...
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How to delete package bundle created by another user?
I am trying to create a package bundle called "CDBurnerXP." For some reason LANDESK would not let me because apparently there is already a package bundle that exist with that exact name. I looked...
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ASK for make Landesk Management Agent Services Cannot be stoped
Hi, I'm Newbie for user landesk management suite 9.5, can someone help me to make services Landesk Managementt Agent on windows services cannot be stopped,I have problem from IT user if he have...
View ArticleIP address of managed device isn't updated
I have an issue where the core is seeing Devices using their old IP Address and will not update, making any control of the device pointless. I can PING from the core to the device and visa-versa....
View Articlehow to delete business object?
created a business object, not using the wizard which give you a delete option, misspelled the name of the object, now I want to delete it.When right clicking on the object it doesn't give me a delete...
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