I know this has been raised before, but I can't find a topic.
I've been asked to add a fairly complex loop of actions to each of 5 statuses in my Incident Process.
It would be so good to be able to add it just once...
One option would be to have an action called "Gosub" with a similar action called "Return" which sent you back to the relevant Gosub...
Or an option to create small independent/isolated process-sections that could be named as a single Action (bundle) and called accordingly... For example, a segment called "Assign to Customer" which re-assigned the call, sends a reminder or two, adds a note and ticks a tickbox etc.
This could then be created once and called from any status that required it via an Action...
I know things could get complex, but still think this would be very useful.
Does anyone know is there is an existing ER? (I can't find one).
Cheers - Adam.