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Getting Timeout expired when searching in Html description filed

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Hi,

 

We have LDSD Database with 295000 incidents ( from 3 years we use LDSD) about 40Go  (LDSD version 7.4 (we migrate soon...)

Using a webdesk query; we make a search on tickets in im_description (html field) ==> we get a timeout (attached file) just after 10 seconds

 

We have 2 frontend with 2CPU and 8Go each

IIs are configured with 20mn session state also AppPool and web.conf (<sessionState mode="InProc" cookieless="false" timeout="20"/>)

 

Has anyone idea why this appear ? What is causing this ?

 

Thanks very much

 

Regards


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