Hello All
I have a feeling this is not possible, however though I might ask the masses. I would like to create a collection on Process Management with an action (Add Time Spent) so that its available across all incident, problem, changes and requests. Has anyone been able to achieve this?
The solution is to provide the analyst to book time against a IPCR and then for a report to be created via crystal (As you cant calculate totals in a Query Report) which will be automatically emailed to the analyst to assist timesheet completion.
Any thoughts appreciated.
Regards
Minesh