Schedule reports with fixed name instead of reports with day, hour, minute?
There is the ability to schedule reports with fixed name instead of reports with day, hour, minute? I want to use the reports in another application but I need the name to be fixed, and therefore the...
View ArticleAdding GPOs to inventory data?
I want to be able to add a list of all the GPOs applied to a computer object into inventory so I can query for computers that are missing a desired GPO or computers that have a particular GPO applied...
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Knowledge output formatting
Is there a way to update the output formatting when auto searching the knowledge base in Console?
View ArticleChanges to Department in EndUsers Not Appearing in Ticket
My agency has been reorganized and we are having to change department names. Its simple enough to change a customer name under groups in user management, but when I go to create a ticket (which pulls...
View ArticlePasting images/screenshots into HTML fields
Hi guys, Just wondering if people can tell me what the current state of this issue is. I found a few different posts about it from 6-12 months ago or more, but nothing conclusive. I'm seeing the...
View ArticleTrying to import a request process and getting a cannot find query template...
Whilst trying to import the request process I get the following 'cannot find QueryTemplate Non OOTB Users for the Query Template value on the AttributeFilterSelector 1.' I have tried importing leaving...
View ArticleIs there an accurate way to query the last login/logout for analysts?
We would like to be able to report on how many analysts are actually using Service Desk. If someone isn't using it, we would like to save the license and drop their account to an end user type. Last...
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Please run the LANDesk MDM Agent to report status on IOS
I am getting the prompt 'Please run the LANDesk MDM Agent to report status' on iPhone users rather than having them check in automatically. Attached is a screen shot of the prompt.Some users now have a...
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Software Distribution Error
I distributed some software to several PC threw consol, but some of the machine cannot distribute software which were successfully distribute earlier, same configuration settings. I attached the return...
View ArticleModifying the Explicit logon page
Is there a way to modify the Explicit LOGON page within WebAccess? I know you can update the company logo piece, but I'd like to remove some of the white space around the border. Does anyone know...
View ArticleToo many shortcut groups in web desk
Hi, I have some shortcut groups for Analyst in web desk. Some analyst need to view more than one, and sometimes it's not possible to view it properly because there isn't any way to make scroll. I have...
View ArticleService mix is disabled in AlertService.log v9.0.3.1
LANDesk Management Suite Version: 9.0.3.1 Service Pack 3 Not sure what 'service mix is disabled' means or how to resolve. Thu, 13 Dec 2012 11:35:41 Process ID 9252 createdThu, 13 Dec 2012 11:35:41...
View ArticleUpgrading From LD9 SP3 to 9.5
I have a Server 2008 r2 64 bit as the core server and server running Sql Server 2008 for the database running LD 9 SP3. All the docs tell you how to install from scratch but what is the procedures to...
View ArticleXP HII Imaging Question
Using LD9 SP3 I am trying to make a XP SP3 syspreped HII image. Do I put the XP drivers in the drivers database where I have my Windows 7 drivers? Also do I delete the mass storage section in the...
View ArticleRelationships between CIs in ITBM
We have created workstation and software CIs in ITBM 7.3.1. We have 3500 workstations and a host of desktop software products, for example Photoshop. If we only have one Photoshopp CI for each...
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brokerconfig test Failure with no messages
Hi,I'm using version 9 of the Management Suite and am trying to deploy the LDClient to a bunch of machines at a new office that will connect through the management gateway. The machines are Windows 7...
View ArticleIs that possible to add "Value Type" in Schedule Manager notification?
As per title, is that possible to add "Value Type" in Schedule Manager notification? (Reminder form) Anyone configure this before?
View ArticleUser is not authorised to perform Read operations on the Config._Services1...
Hi all We have a bit of an issue with one of our analysts gaining acces to open problems. When he looks at problem management and tries to open a problem he gets the below message but it only seems to...
View ArticleCollection on Process Management
Hello All I have a feeling this is not possible, however though I might ask the masses. I would like to create a collection on Process Management with an action (Add Time Spent) so that its available...
View ArticleP&C out of sync due to availability at all statuses
We have Parent and Child setup which can be performed at almost all of our statuses in one of our processes as requested by our management, but this can sometimes cause issues especially as most of the...
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