Is there a way to know whether or not a ticket was created/submitted via Web Access or the Console? I have a way set up with a reference list and a template, but is there another way to determine if it came from the web or not?
Thanks,
Is there a way to know whether or not a ticket was created/submitted via Web Access or the Console? I have a way set up with a reference list and a template, but is there another way to determine if it came from the web or not?
Thanks,