Hi Folks,
Long time since I've posted (or looked at Landesk) so forgotten everyuthing I knew 
We have been asked to add a "Watch this Incident" action to our Incident process, which is a separate feature to assignment etc... This is simply so supervisors etc can easily bring up calls they thing are important so have decided to watch over...
I've seen Andy's task-based Watch List document but as our processes are very complex with multiple statuses that would need this applying to, I was hoping for something simpler.
Basically I want something like a couple of hidden fields ("watching anaylst", "watching group") on our Incident that I can use a manual windowless action to populate with the current group and current user.
We could then add this as an Optional Action Instance at each status, so that at any time an analyst could click on the action.
The idea is that we could modify "My Workload" queries to select all calls where both assignee AND "watching-analyst"= current user
Any ideas if this is possible? Or if not, an alternative methodology?
Thanks guys.