I have seen described in Article 39901
an ability to send Attachments in an email from Service Desk.
So my process in inactive
They method described - used Value Types from one multi-attachments attribute (Object A) and using process "Add Reminder" (automatic action) into a multi-attachments (Object B) Incident.Reminder object.
If I attempt to use a value type on the multi-attachment attribute in Incident.Reminder (Automatic Action)... no context menu allows me to choose a value type. It cannot be amended?!??!
Is there a step I'm missing? a setting I need to change - that allows interaction at Process design level?