If I create a scanner configuration in UDD, will it automatically appear in...
I'm struggling with data analytics! For such a powerful tool there is a distinct lack pausity of getting started information. Heres todays problem - when I look at Data Analytics\Device Discovery\All...
View ArticleHow do I import into a collection?
Maybe it would help my questions be answered if I kept them a bit more to the point. How do you go about importing entries into a collection item using the data import feature?
View ArticleUnable to tick 'Is Active' on notification window
Hi,I'm in the process of designing some new processes within a new module which has not yet been developed. It is a clone of our virtually empty change module. I have created my processes and so far...
View ArticleFiltering end user drop down issue
We have a requirement to not show certain end user accounts in the new incident form, currnelty it shows all user as imported from Active Directory. I have tried creating a filter and applying this to...
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Sorting Icon Column Crashes Portal Manager
We recently upgraded to SP 1 and are planning on deploying the Portal Manager soon, but I have discovered an issue where clicking on the icon column heading (to the left of the name) will cause the...
View ArticleGenerate e-mail when scheduled data is imported
Hi LANDesk community. I'm just wondering if there is any functionality to shoot an e-mail off when data is imported during a scheduled import, ideally with a summary of which items were imported....
View ArticleMultiple package deployment via Active Directory Security Group?
I have successfully deployed individual packages (Management Suite 9.5) to machines via scheduled tasks based on targeting machines in Active Directory security groups, however it appears the options...
View ArticleClient stuck at "Checking for other instances of scanner or software...
I have a few clients that while running a Security and Compliance scan will just pause at this screen until it times out. The only thing I have seen in common is these machines are laptops. Other than...
View ArticleSupporting Non IT Staff without a network account - LDAP authentication V...
We currently have a number of users who will be supported via LANDesk Service Desk but do not have a network account. These users will access LANDesk via a shared PC. We have considered creating AD...
View ArticleChanging a Status Type in LANDesk 7.2.6
Hi, I've tried to change a Status Type from 'Other' to 'Completion' in LANDesk 7.2.6, but it is not allowing me to as it says it is in use in the process. However, I've queried all Incidents at this...
View ArticleRemap function keys
Hi, I'm trying to remap F1 to [ALT][F1] with the Wavelink TE Android's version for a Panasonic FZ-A1, as far as I know F1 stands for 3B00 , but I don't know wich scape secunce stands for [ALT] key, and...
View ArticleProblem adding analyst to Groups
Hi, When I try to add a specific analyst to a support group I get an error sayng: "String or Binary data would be truncatedThe statement has been terminated" I can add other users fine, but not this...
View ArticleReporting on ticket times and other requested reports
My boss emailed me today asking if, by Monday, i could produce the following reports. Average time from Open to Resolve on an Incident.Average time from Resolve to Close on an IncidentNumber of...
View ArticleClear users script error
Hi, We are a University, and as such almost our entire user base (c 50,000) changes every 3 years. To fight this we have been running a script annually to delete users. Basically we mark all users who...
View ArticleAdd Assignment - Remove action for End User, but allow automation
http://community.landesk.com/support/docs/DOC-3633 I have looked through the above document & ran the script on SelfServiceGuest for Add Assignment, but all it seems to do is disable the "Execute"...
View ArticleMax returning null
Anyone have any idea why this would not work in the process to populate the resolution text in an automatic action? import Systemstatic def GetAttributeValue(Resolution): lastSerial =...
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Edit report template
Hello there community, I have one issue I found out theese days in my management suite. This is happening on both my lab enviroments. One is virtual, second is based on physical computers both...
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MI- KPI
Hi All, when trying to add new Trend gadget to the Web Desk, the follwoing appeared only: is anyone know where "Series 1" comes from ? and it must be "Incident Management-Major Incidents" instead of...
View ArticleKnown issue - WebDesk doesn't show all groups or all shortcuts within a group
I was surprised this one hasn't been reported formally to support before now, but there you go. The old ones are the best. If you have a fair number of shortcuts groups in webdesk and/or lots of...
View ArticleShowing escalation colour on WebDesk query
Hi all I am trying to get my escalation colours to show on WebDesk. I was told a while ago to add the Colour attribute to the query for WebDesk which I have done and performed an IISRESET but no joy....
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