How to handle / restart explorer.exe during software upgrade
Wondering if anyone can help with this. WinZip has to kill the Explorer Shell (desktop icons, start menu, etc) if it is being installed on a system that already has an earlier version installed due to...
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Portal Manager crashes after selecting 3 apps and launching
If I select 3 applications from Portal Manager and then launch the distribution, Portal Manager crashes. Anyone else seen this?
View ArticlePrinter drivers showing up in PendingFileRenameOperations causing LANDesk...
Hello all, I have been updating printer drivers on our print servers and I have been noticing lately that many of our end user clients are recieving reboot prompts as LANDesk sees the...
View ArticleHow to read TID + EPC + RESERVED + USER MEMORY in the same time?
Hi... I'm sorry for to opened in the last days two wrong request, and I removed them, but I studied a lot the problem I have and now I found what I would to ask.When I use the Wavelink Telnet CE with...
View ArticleHP 840 unable boot into WinPE
We are demoing an HP 840 and we have tried every 840 g1 nic driver in the WinPE 3.1 (LANDesk 9.5 no SP). We are not in a place to update to 9.5 SP1 which has WinPE 4.0. Is there anyone out there that...
View ArticleUnmanaged Device Scan Says Updated Device but Nothing Showing
We did an unmanaged device discovery to find a device and push an agent. But the agent install failed - it's happened before. Removed device from scheduled task. Removed device from Pending...
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New Agents "Failed to retrieve certificate"
Hello, All of a sudden whenever I try to download a certificate I am receiving a "failed to retrieve certificate" error. We are on 9.5 SP2. This now occurs on all workstations. Before everything...
View ArticleRun powershell script after domain join with Provisioning
With Provisioning, I'd like to run a powershell script after the workstation joins the domain. The script adds an AD group to the local admin's. I've thought about doing this on the build, but joining...
View ArticleSAP time out error 400
Hello, We are using the Wavelink TE industrial browser. I'd like to know how to handle the browser error 400. This happens when a user's logon has timed out in SAP. I would like to have the scanner...
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Issue Capturing image in provisioning.
My capture image provisioning task keeps failing. For some reason it is not getting the credentials from the preferred server. Here is the log of MaptoPrefferedHandler 2014-04-02 17:40:07(1236-1232)...
View Article"Reply All" to a Notification?
For our HR department, I'm sending a notification out with "Notify Originator" and "Notify Assignee" checked, and needing any reply coming from the customer to reach the assignee so they know the...
View ArticleHave questions regarding the Cloud Appliance
What are the advantages to using the Cloud Appliance? I have it all set up using a trial period, and I do not see any advantages to purchasing this. What are the benefits compared to using Wavelink...
View ArticleLenovo T440S Provisioning Issue
Hello, I have been trying to get the provisioning to work but it wouldn't get an IP address. It would say "Waiting for IP address" and timed out eventually. When I typed ipconfig /renew, I get an...
View ArticlePeer downloads not working on some clients when patching
I have clients on a remote location that download patches from the core server instead of downloading from peer. Attached are two vulscan logs, both on the same subnet. Vulcan.2.log shows that the...
View ArticleWhere is Smartvue for LDMS 9.5 SP2?
I would like to download Smartvue for LDMS 9.5 SP2. I know where to download Smartvue for SP1, but SP2 is no where to be seen. Can I use Smartvue for SP1 with LDMS 9.5 SP2? Thanks!
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Editing any processes in Process designer and adding text or other fields...
Issue: Editing any processes in Process designer and adding text or other fields that will update existing actions will throw the following error on save: Error:Cannot insert the value NULL into...
View ArticleKnowledge constantly updating as opened
Hi, Is there a way to stop the knowledge article last update date being affected by opening an article?We have set the effectivness to 0 for openning but this still appears to be updating. We are...
View ArticleCurrency Conversion
Has anyone ever done currency converisons within Service Desk using a calculation or anything?
View ArticleInsert Image into Service Desk 7.6.2 becomes blank upon save
Hi, Images inserted into the description field in Service Desk of my tickets disappear after I hit save. The new incident ticket arrives with the image inserted, and I can see the image if I log into...
View ArticleLDMS 9.5 SP2 and DISM
Just upgraded our system to SP2 and after a few initial niggles during the upgrade process it all seems to be working OK! However just come to add some drivers to the boot.wim as done previoulsy but...
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