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Opening Knowledge Documents
Is there a way to skip the screen below when opening a knowledge document? I have nice dashboards, queries, and knowledge searches but every time I click on one I get the screen above. I just want to...
View Articleunable to find acknowledgement option under Incident Business in query designer
Hi, please find the attached media file actually i want to create a query having all tme details regarding incidents like incident creation time ,update time, acknowledgement time, breach time etc...
View ArticleUDD Reimaged Machines
I've recently had to reimage a couple of PC's. No hardware has changed with the exception of a HD in one of the machines, hostnames were reused in both instances.......neither of these workstations...
View ArticleIntegration with Google & JIRA
Has anyone been able to connect Service Desk and LPM into Google to create Distribution Groups and such within Google? To the same respect, has anyone tapped into JIRA using webservices to write back...
View ArticleServer Patching - Manually Controlling Patch Installation
We are looking at using LDMS 9.5 SP2 Patch Manager to patch our servers as well as our workstations. However I can see no options within the agent or the scan and repair settings to enabel us to...
View ArticleActive Directory attributes
How can I readActive Directoryattributes(attributesMachine)and showin inventory?
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Endpoint connecting through VPN using wrong IP address
Hello, I'm using LDMS 9.5 and am running into an issue with machines that connect in using a client side VPN. When they do their inventory scan, sometimes the Management console uses their local...
View ArticleEvent 1309, ASP.Net 4.0.30319.0 Error in Event Viewer
I'm frequently seeing the following warning in the event viewer on both of our Web Access servers. This is something that has started since upgrading to version 7.7.1 It appears to be related to the...
View ArticleAssigned drivers install order
Is there a way to specify the order assigned driver packages will install? I am trying to assign drivers for a panasonic toughbook, but the panasonic driver bundle package loses network connection...
View ArticlePatch and Compliance Scan with Embedded OS write filter
I am attempting to patch our HP Thin Clients and have configured the agent for our Windows Embedded Standard 7 Agent to turn off the write filter. During the window and whether I schedule or manually...
View ArticleEnabling 802.11a on Skorpio X3
Hi, we'd like to try out using 5ghz wifi on our Skorpio X3 guns. I can set the Radio Mode to ABG rates full in the Summit Client Utility and contact the Avalanche SE server over our 5ghz network, but...
View ArticleTransfer attachment from incident to change
Hello, we have an action in the incident process to create a change out of an incident.The incident will be closed then and the change uses the change process.It is not a problem to copy all the...
View Articlesnooze = install now?
hi, I was trying to run a batch file to install some software on the clients using distribution packages. I want to prompt user before install, and allow user to delay. The prompt shows when I run...
View Articlewindows couldnot process unattend answer file [c:\unattend.xml].error...
i am trying to image through winpe provisioning for both LENOVO X240 AND HP 2570P , IT FAILS I DONT KNOW HOW TO FIGURE THIS OUT , THE OTHER IMAGE WORKS BUT THE DRIVERS DONT WORK .......I AM SCREWED ,...
View ArticleArchive to Where?
Where are computers archived to? We noticed today that our Service desk shows 374 machines with a status of disposed. We've been updating the status in LDMS with the status from Service Desk however...
View ArticleAfter upgrading from 9.5 to 9.5 SP2 HII is causing BSOD
We have been using HII with provisioning from 9.0(I believe it was SP2) to 9.5 and we haven't had any issues with drivers causing bluescreens. Last week we upgraded to 9.5 SP2 and now every Dell box we...
View ArticleOpen Query Error with Helpdesk role
I have created new query when our helpdesk trying to open the query can not open with error Object reference not set to an instance of an object, any idea to solve this problem regardsIwan
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control radio type (b/g/n) on Motorola MC55
Hi Folks -- trying to force a radio mode (802.11b/g/n) on MC55's but don't see a way to do so in the GUI. Is this something that can be adjusted in a PRF file manually or as a custom property in the...
View ArticleWhere is the gateway activation file stored
I need to replace a bad\corrupt activation file, does anyone know where the gateway activation is kept and what would be the best way to replace it?
View ArticleReport on Mass Strorage USB Devices
Does anyone know how to check for USB usage per user in reporting?
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