'Write Once' won't allow writes to a checkbox after window is saved
Hi community, I am trying to design attributes on a window that can be written to once, regardless of whether it's the first time that window is being opened, or if it's being opened after the ticket...
View Articlevarious authorisation query for self service
Hi all Im looking for some advice on building a query for Self Service. For certain service catlogue items we have various levels of authorisation i.e. Line Manager, Business approval and service owner...
View ArticleASK for make Landesk Management Agent Services Cannot be stoped
Hi, I'm Newbie for user landesk management suite 9.5, can someone help me to make services Landesk Managementt Agent on windows services cannot be stopped,I have problem from IT user if he have...
View ArticleHow to include Call Breach Time in Notification sent by e-mail to End User
Hi, I am using Breach Time attribute in call processes, and it´s working fine with SLA configuration I´ve created. I included this attribute in the CALL window, and it´s OK. But, this attribute is not...
View ArticleWhat are the SQL specs?
I have gone from 48 users a year ago to about 120 and expect to be at 150 soon. Many of these users are not high volume/usage types but still, I have been seeing a noticeable difference. We do weekly...
View Articleuser removing agent from system
So we have one user that seems determined to keep removing the LANDesk agent from his system. He once admitted to me that he looked up on the Internet on how to do it and it took him 6 hours as i was...
View ArticleUsing Service Desk to track inventory
Has anyone used Service Desk to track inventory of parts and send email notifications if current inventory drops below a certain threshold? Was this a pretty straight forward put in?
View ArticleSurvey URL
Hi, does anyone knows what is the (Default) Survey URL for "Full Incident" in LDSD 7.7.1?I can find it. Thank You in advance
View ArticleMessage Box Functionality?
Has anyone produced Message Box (Pop-Ups Window) functionality for Change Requests or similar processes? Was hoping that something as simple as MsgBox() could be in a calculation. If it does not...
View ArticleLimit number of decimal places
I have created a cost attribute against Config Item, with the type set to decimal, and the number of places to "2". When I display this attribute via a report template I am get 19 decimal places. We...
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Is there a patch for CVE-2014-0224 openssl vulnerability?
Since noticing openssl is installed during the heartbleed investigation I am curious if open ssl will be patched for the latest discovered vulnerability? Especially concerning management 9.0
View ArticleList of supported browsers by LD 7.6.2
Hi, is there any official list of browsers working with landesk?I need to know this for my client. regards,Elementh
View Articlewindows couldnot process unattend answer file [c:\unattend.xml].error...
i am trying to image through winpe provisioning for both LENOVO X240 AND HP 2570P , IT FAILS I DONT KNOW HOW TO FIGURE THIS OUT , THE OTHER IMAGE WORKS BUT THE DRIVERS DONT WORK .......I AM SCREWED ,...
View ArticleError when Analysts log service requests via Email
All, I am receiving event log errors when attempting to log a service request via email. This only happens if the user is an analyst in the system. To give a bit more detail; when an analyst sends an...
View ArticleDeleting old imported data prior to new import
Morning all, Was having a look around our Service Desk installation and noticed that our Data Import is well out. In short, when it was initially configured it looks like there was an import setup to...
View ArticleCant see a device in all devices
Hi Guys, I installed new 9.5 core server and now im trying to migrate clients from old 9.0 core server to it. Im redeploying agents from new core server to all devices. So far everything worked like...
View Articlecan I get a copy of AvaCfgCE version 5.3-05 package
can I get a copy of AvaCfgCE version 5.3-05 package?
View ArticleDuplicate devices showing - Attributes are identical yet aren't deleted
Hi, I have an issue where machines are displaying in the All Devices window twice - They have the same Device Name, MAC address, serial number, last inventory scan time and date. They are the same...
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Categorising software distribution.
Hello all, Since a half year i''m a LANDesk admin. Took over an already implemented LANDesk server. To make a long story short, we have < 300 packages, >2500 tasks to distribute the software to...
View ArticleIs there a way to increase the size of the floating desktop icon?
Our security department is asking us to either increase the size of the floating desktop icon seen during remote control or show a pop-up notification to tell the user the session has ended. Anyone...
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