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Autofix patch seems to deploy continuously to the same machine
We have one user that has been fairly vocal about the LANDesk prompts to reboot his machine due to applied updates. Recently, he's been emailing stating he gets this prompt on a fairly regular basis....
View ArticleCloud Appliance Downloading Issues
Hello All, I have my Cloud/Gateway Appliance configured and seems to be working properly. I am just having one issue. When downloading updates it seems to take forever and a day to download updates....
View ArticleHow to delete unprocessed items from clients globally?
Even though I set the behavior to disinfect then delete, the files remain. Hundreds out there across 178 users.
View ArticleCan anyone send me UninstallWinClient.exe
Hi we used LanDesk years ago, the servers are long gone and the security team wants the LANdesk agent off the handful of XP machines we haven't been able to decommission. We were running v8.7 - I...
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Unable to connect on landesk console.
Landesk 9.5 SP2Core server: Windows 2008 R2 Hi, To connect on Landesk console, I added my Ad account into LANDesk Administrators.When I try to log on the following message appears: If I do the same...
View ArticleService Desk Product Management Update : Legacy Browser Support
During 2012 we built a significant number of enhancements and improvements into the Service Desk Web Access platform, Our work during 2013 and beyond continues on this path providing our customers with...
View ArticleFinding Scanner devices in Inventory
Does anyone know how to find or get Landesk to scan for Desktop scanners attached to a pc? We are wanting to find how many we might have in our environment and what brands/models.Thanks!Allyn
View ArticleWhat time did a specific computer complete a task?
Hi Everyone, Is there any way to know what time a particular policy executed and completed on a PC just by looking at the management console? Thanks!Willie
View ArticleDowngrading to IE8 via Push
I work in a hospital and we have several older applications that will work in IE8 but break in IE9 or higher. I ran a query to determine which workstations need to be downgraded. I found the following...
View ArticleSearch for all *.mdb files and report details
Hi folks, It's been a long time since I've posted here now that I am in a "set it and forget it" world. Now that I am at LDMS 9.5 SP2, I am a little foggy on how to search for and report on all *.mdb...
View ArticleAuto-closing tasks when change is rejected
We have an option to reject a change. I need to have it close/reject any open tasks that are attached to the change also.Any ideas?
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Filter a dashboard column
One of our analysts has requested the ability to filter on a dashboard column(s). They would like to be able to filter on raise user, status, current assigned analyst, and/or current assigned group....
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HP Thin Client - Provisioning - WES 7 - Sysprep Error Message
I am trying to image a HP t510 thin client using LANDesk and Image W. Below are the Image W commands I used.Capture - /b /d:0 /rb:0 /f:\\coreserver\ldimaging\Images\Image.tbiRestore- /r /o /x /d:0...
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"Select object type" window is getting error on webaccess
Hi, I have configured a new action link named "Register CI" on Request Management module.I created one-to-one relationship for "Configuration Item" object and "Request" object, and create a action...
View ArticleError: String Was Not Recognized as a Valid DateTime" Error in Web Access
After ticket creation the system get the following error : String was not recognized as a valid DateTime. I setted the system culture ( en ) for each tps.config files and in web.config...
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MC3190 Pre-licensed devices asking for authorization?
Hi, We have just purchased 15 new Motorola MC3190 devices with Telnet 7.0x pre-installed and pre-licensed on them. However whenever I try to connect to the host profile I created (Web host profile). It...
View ArticleCutover from existing ticketing system to LANDesk
Last week we moved our Payroll and HR groups from our exisiting ticketing system, BMC FootPrints, to LANDesk. On the 30th we will move the IT group to LANDesk. In HR and Payroll we have about 800...
View ArticleReassign tickets for an analyst that needs to be removed
We have been on LANDesk for about a month now and I have my first request to remove an analyst from the system. Their network access has been terminated already but in the old system we remove them as...
View ArticleOS X Agent Settings sync appears to delete the CatalogURL entry / vulscan loops
So two things I've noticed so far on 9.5.2 clients. When the OS X agent installs there is a line specifically in the Post install that deletes the CatalogURL in...
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9.5 Antivirus Agent not deploying
As shown below, I have an agent which includes LD AV. This is also set to my default config. No matter how it is sent : As a scheduled task, a self contained installation, or part of an OSD script,...
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