Since migrating our test system to 7.7.2 cannot open incident in Webdesk
Hi all We have update our test system to 7.7.2 and when trying to open incidents, Requests, Changes etc.. or even trying to log new incident s we get the below errors. Any ideas There has been an...
View ArticleChange the culture of an instance so date display in GB format
I've installed 771 with culture = en-US and then created some instances. These have the US culture and I'm blowed if I can find a way to set them back to en-GB. I've edited all the TPS files, the...
View Articleupgrade to 9.6 fails at webservice LANDesk Fuse creation
I'm trying to upgrade my lab from 9.5 SP2 to 9.6 but it fails at the creation of LANDesk FUSE webservice : INFO: Executing command CreateBridgeITInstance(SetupController.ExecuteNextCommand())INFO:...
View ArticleGoogle Analytics
We use Google Analytics to track the usage of self service. As of June 16 all data stopped. It's been in place for several years now. Anyone else having issues? If not then it must be internal and...
View ArticleCoresync Service keeps stopping
We are on LD 9.5 SP2 with the LD95-CP_BASE-2014-0417 patch installed. We use a "Gold" or Master Core to replicate out our baseline group and more. Since upgrading (in place) to LD 9.5 SP2 from LD 9.0...
View ArticleClik here to view.
Inventory not reflecting correct data. OS>Policy>Strong Password and Screen...
Our Auditors want to use the Strong Password and Screen Saver Password attributes in inventory under OS > Policy in their reporting. We've built the reports but we're finding that the values...
View ArticleChanging the color of the "Is Mandatory Field"
I have a VP that would like me to change the Color of the "is Mandatory " on windows / incident forms from Orange to "anything but orange " can anybody point me in the right direction
View ArticleUpgrading from Landesk 8 to 9.5
Hello all, I'm a newbie in Landesk technologies so I'm here to ask you questions. I have to migrate from Landesk 8 to 9.5 for a customer ASAP so I would like to know if someone could help me about...
View ArticleClik here to view.
LANDesk Service Desk Decision help???
Ok so, I am looking for some advice on how I can get my decision to work When an Incident is with customer it is placed on hold, At the moment the incident comes out of on hold when the analyst adds a...
View ArticleClik here to view.
Getting all users from a group via a calculation
Hi, I am trying to get all users from a group via a calculation. I am working on an sms integration. To send an sms to an entire group, I need to concatenate all the mobile phone numbers of the members...
View ArticleClik here to view.
Create disconnected template error in 9.6
Attempting to create a disconnected template in 9.6. and I get an error when copying image files. If I create a test template without an image file the process completes successfully.I am able to...
View ArticleClik here to view.
IE 10 Software Distribution problem
9.5 sp1 - I've been pushing out IE10 to several Win 7 computers where they are running IE 9. I have been testing it as a standard exe software distribution package. I have tried various combinations of...
View ArticleLD 9.5.2 Provisioning with GPT
Hi, does anyone have templates for creating a provision with GPT. I am having issues that it does not reboot after the ctos. Thanks,
View ArticlePossible to run LDSD / Service Desk database in SQL 2012 compatibility mode?!
Hi guys, My client wants to upgrade to SQL 2012 and asks me if it's possible to run the LDSD database in SQL 2012 compatibility mode?!Is it?! Does someone knows it?! ThanksMarcello
View ArticleUpdating Kaspersky licenses on client PC's
Yesterday we renewed our license with LANDesk and that included renewing the one for Kaspersky as well. I activated the license on the core, however all of the client PC's are showing "License not...
View ArticleDetach child incident as an auto action
Hi, I was asked to check if it is possible to create "Duplicate Incident" action. All seems ok, - I can use "create child" to create new incident, then I'd like to detach child from parent to have...
View ArticleClik here to view.
Failed installation LDMS 9.6 -- extract antivirus KavClient
i tried to update LDMS 9.5 to 9.6. the installation failed at the step Extract KavClient. i join the end of log file 2014-07-30 18:16:40 INFO: Serializing XML type:...
View ArticleDistribution package depends on itself causes Console crash
After an errant click, a distribution package has been set to depend on itself. I cannot delete the distribution package and when I try to edit the package's dependencies the LDMS console crashes. How...
View ArticleClik here to view.
Recommended Method to Remove Built in Color Schemes in Web Access?
Hi Community, Has anyone been able to delete the built it color schemes and set all Analysts back to a custom theme? A fair few of our Analysts have decided to change away from the company standard and...
View ArticleClik here to view.
Data partition using custom attribute
I'll be as brief as I can with this. I'm a n00b LDSD admin and searched around but couldn't find anything similar. I've raised an incident with LANDesk but wanted to ask around and hopefully at least...
View Article