LDMS 9.6 install error rainstall
Hello, Trying to install 9.6 on a new Windows server 2012 R2 with SQL 2012 but ther is a problem.Installer failed at CBA8 installation step.Here is an extract of the installation log : 2014-08-04...
View ArticleWhat License is needed to purchase to get TelnetCE Client with WEB-Emulation...
What License is needed to purchase to get TelnetCE Client with WEB-Emulation for a Motorola MC9090?
View ArticleError when selecting "Request Service" option in Service Catalogue after...
Hi Guys, First post for me here, hopefully you guys can help... I have upgraded a backup of our live 7.4 database in our test environment, and installed a new 7.7 LANDesk Servicedesk instance. I have...
View ArticleWindows Hanging at Welcome Screen
We are having an issue with Windows hanging at the Welcome screen on logging in. Is there ANY possibility that LANDesk is doing something in the background at login that could cause this? Has anyone...
View ArticleBundled SQL Server Express Administration
Hi! I was wondering if anyone has some info on this. I have been searching high and low for the answer to this but have found nothing. If LANDesk (9.5 or 9.6) has been implemented with the SQL...
View ArticleHow to calculation value based on another value in another BO?
Currently, I am pulling a users Server name from the Profile Path from Active Directory. I have also pulled in the servers from Active Directory and placed them into a BO called Servers, which has...
View ArticleERROR: Session lost.
Hi, after a repair, a device comes back to us. I try to install the universal enabler 5.2, which succeeds. Upon connecting however, the log shows ERROR: Session lost. what could be causing this? cheers,
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Mobility Management in LDMS 9.6
Noticed that there are some references to Mobility Management in 9.6 LDMS. We do not have licensing for this - I think I read that you can still run some reports without having the license. Can someone...
View ArticleSince migrating our test system to 7.7.2 cannot open incident in Webdesk
Hi all We have update our test system to 7.7.2 and when trying to open incidents, Requests, Changes etc.. or even trying to log new incident s we get the below errors. Any ideas There has been an...
View ArticleLandesk 9.6 and Power Management
Since upgrading to LDMS 9.6 I've completely lost the option for Power Management. It's disappeared from the toolbox and all menus. Has it moved, or is this a bug? Thanks,Simon
View ArticleLack of formatting in Details
Relatively new to Service Desk and wondering what people do for formatting text in Incident and Change details. I have HTML turned on and have the toolbar, however, I'm annoyed by not being able to...
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Software License Import Reset
Hello everyone, Quick question : Do you know how to reset list of all licenses imported with SLM ? we made few mistakes and would like to have a clear blank white paper to start again. I saw something,...
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mobile access and pass through authentication
Hi I am after some advice/support. I've just started mobile access in my environment, I can get the website using ie no problem however when I try and login I am unable to do so. On web access my users...
View ArticleThe Report Designer exception in the LANDesk console
Hi there, I'm using Landesk 9.5 SP2...I'm making an report to list IP parts and using a query like this: SELECT SUBSTR(A1.DEFGTWYADDR,5,7) AS "COL1", A1.DEFGTWYADDR AS "COL2" From ldk.TCP A1 in...
View ArticleDevice status after Upgrading to 9.5 SP2 is Sloooooow
I upgraded from 9.5 base to 9.5 SP2 and if I configure Agent status for all Visible items only with or without DNS checked it takes forever for the icons to show up unless I click once on every device...
View ArticleLandesk 9.5 SP2 OpenSSL patch target date?
Anyone know the target date for the patch for the latest batch of OpenSSL issues? All I can find is a statement from Landesk saying "in progress", but out Security Group is asking for a more definite...
View ArticleMaintain Working Hours changed over time
Hi, I am looking for a mechanism to maintain history of working hours of an user changed over time and run the report on them. Initially we give the AVAILABLE HOURS of an user. After working on some...
View ArticleLDSD queries -- Where are the resulting SQL queries generated/stored?
When creating queries in Service Desk, where are the resulting SQL queries generated/stored? We are looking at a blended approach to reporting (LDSD reporting/queries and direct SQL server queries) and...
View ArticleIE 10 Software Distribution problem
9.5 sp1 - I've been pushing out IE10 to several Win 7 computers where they are running IE 9. I have been testing it as a standard exe software distribution package. I have tried various combinations of...
View ArticleDefault Value for an Attribute is limited to 1000 Characters - while instance...
I need to be able to include some instructional text on an End User Window (data entry instruction) - so I created a new Attribute and set the Length to -1 (unlimited). I am stuffing the "user...
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